w3wp.exe crashes on a system after upgrading from Host IPS 8.0 Patch 5 to Host IPS 8.0 Patch 8. HcApi.dll is the faulting module. The issue occurs after enabling IPS.
The Windows Event Viewer contain events similar to the following:
| Type |
Date |
Time |
Source |
Category |
Event |
User |
Computer |
Description |
Data |
| ERROR |
07/12/2016 |
14:46:47 |
Application Error |
Application Crashing Events |
1000 |
N/A |
rawqows116v |
Faulting application name: w3wp.exe. version: 8.5.9600.16384. time stamp: 0x5215df96 Faulting module name: HcApi.dll. version: 8.0.0.3828. time stamp: 0x57896e09 Exception code: 0xc0000005 Fault offset: 0x0000000000016aa1 Faulting process id: 0x1054 Faulting application start time: 0xw3wp.exe0 Faulting application path: w3wp.exe1 Faulting module path: w3wp.exe2 Report Id: w3wp.exe3 Faulting package full name: w3wp.exe4 Faulting package-relative application ID: w3wp.exe5 |
None |
| ERROR |
07/12/2016 |
14:48:05 |
Application Error |
Application Crashing Events |
1000 |
N/A |
rawqows116v |
Faulting application name: w3wp.exe. version: 8.5.9600.16384. time stamp: 0x5215df96 Faulting module name: HcApi.dll. version: 8.0.0.3828. time stamp: 0x57896e09 Exception code: 0xc0000005 Fault offset: 0x0000000000016aa1 Faulting process id: 0xc10 Faulting application start time: 0xw3wp.exe0 Faulting application path: w3wp.exe1 Faulting module path: w3wp.exe2 Report Id: w3wp.exe3 Faulting package full name: w3wp.exe4 Faulting package-relative application ID: w3wp.exe5 |
None |
Also, the product version for HipIISEngine.dll and HipIISEngineStub.dll is not 8.0.0.3828. To check the version, right-click
Properties and select
Details at the following locations:
- C:\Windows\System32\inetsrv
- C:\Windows\SysWOW64\inetsrv
