Network Security Platform 9.1.x Known Issues

Technical Articles ID: KB88813
Last Modified: 6/4/2020

Environment

McAfee Network Security Platform (NSP) 9.1.x

Summary

Recent updates to this article

Date	Update
June 4, 2020	Added issue NSPMGR-10716 to the Manager known issues section.
May 15, 2020	Added issue NSPMGR-9181 to the Manager known issues section.
May 8, 2020	Added issue 1192071 to the Manager known issues section.
April 14, 2020	Removed NSPMGR-8733, NSPMGR-8295, NSPMGR-3948 and NSPSNSR-8842.
March 30, 2020	Added NSPMGR-9280 to the Manager Non-critical known issues section.

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Contents
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Product release information

General Availability	Release Notes
March 17, 2020	NSP 9.1.7.80-9.1.5.80 Manager - NS-Series Release Notes NSP 9.1.7.80-9.1.3.16 Manager - M-Series Release Notes NSP 9.1.7.80-9.1.3.63 Manager - NTBA Release Notes NSP 9.1.7.80-9.1.7.25 Manager - Virtual IPS Release Notes
July 23, 2019	NSP 9.1.7.77-9.1.3.20 Manager-NTBA Release Notes
May 14, 2019	NSP 9.1.7.77-9.1.7.22 Virtual IPS Release Notes NSP 9.1.7.77-9.1.3.14 M-Series Release Notes NSP 9.1.7.77-9.1.5.63 Manager-NS-series Release Notes
December 11, 2018	NSP 9.1.19.32-9.1.17.3 NS-Series Release Notes NSP 9.1.7.75-9.1.5.56 NS-Series Release Notes NSP 9.1.7.75-9.1.3.13 M-Series Release Notes NSP 9.1.7.75-9.1.7.19 Virtual IPS Release Notes NSP 9.1.7.75-9.1.3.12 NTBA Release Notes
August 7, 2018	NSP 9.1.19.6-9.1.17.2 NS-series Release Notes
July 10, 2018	NSP 9.1.7.73-9.1.5.40 NS-Series Release Notes NSP 9.1.7.73-9.1.7.13 Virtual IPS Release Notes NSP 9.1.7.73-9.1.3.11 M-Series Release Notes NSP 9.1.7.73-9.1.3.54 NTBA Release Notes
April 20, 2018	NSP 9.1.7.63-9.1.5.23 NS-series Release Notes NSP 9.1.7.63-9.1.3.9 M-series Release Notes NSP 9.1.7.63-9.1.7.12 Virtual IPS Release Notes
March 27, 2018	NSP 9.1.7.49-9.1.3.9 NTBA Release Notes
December 13, 2017	NSP 9.1.7.49-9.1.3.6 M-series, Mxx30-series, XC Cluster Release Notes NSP 9.1.7.49-9.1.3.7 NTBA Release Notes NSP 9.1.7.49-9.1.5.20 NS-series Release Notes
November 17, 2017	NSP 9.1.7.30 Manager Appliance (Linux) Release Notes
September 19, 2017	NSP 9.1.7.11-9.1.3.3 NTBA Release Notes
July 13, 2017	NSP 9.1.7.11-9.1.5.9 NS-Series Release Notes NSP 9.1.7.11-9.1.7.4 Virtual IPS Release Notes NSP 9.1.7.11-9.1.3.4 M-series, Mxx30-series, XC-Cluster Release Notes

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, visit the Product Downloads site at http://www.mcafee.com/us/downloads/downloads.aspx.

Manager known issues

CRITICAL:

Reference Number	Related Article	Found in Version	Issue Description
1273093	KB91546	9.1.7.77	Issue: The Active Manager Signature Set is missing from the Manager UI after an upgrade.
1272949		9.1.7.77	Issue: The System Faults page in the Central Manager displays an error when you perform any actions on the page where the fault details are displayed. Workaround: Click Troubleshooting, System Faults. Click the faults for the Manager that you want to view. The system faults that you selected for the Manager are displayed. Select the checkbox for the fault on which you want to perform an action. Click the Acknowledge, Unacknowledge, or Delete button.
1272198	KB91542	9.1.7.77	Issue: After you upgrade to Manager version 9.1.7.77, the Manager service fails to start. Workaround: Perform the following steps before you upgrade your Manager: Stop the Manager and Watchdog services. Open Control Panel, Administrative Tools, Services. In the Services window, view the Network Security Manager services and the Java processes. Stop any that are running. Run the Manager version 9.1.7.77 installer (setup.exe). Solution: This issue will be fixed in NSP 9.1 Update 6.
1248430		9.1	Issue: You perform an operation in the Manager, but your changes are not implemented or the NSM fails to perform the actions. For example, when you try to click New, Copy, Edit, or Delete in the IPS Policy Editor, the click is not registered and nothing happens. Workaround: Open NSM. Click Manager, <Admin Domain Name>, Users and Roles, My Account. Click Reset GUI Representation. Click OK for all pop-up messages from the Manager IP address. This step restores any changes made to the column or panel presentation to its default setting. Either log off and then log on to the account again, or refresh your browser to apply the changes of the reset.
1119525		8.3	Issue: No Flow usage graph is displayed when scanning UDP traffic. A graph must be displayed on the Flow usage tab when monitoring UDP traffic.
1087489		8.2	Issue: Unable to reboot or shut down VM100 Sensor from the Manager.
1026921		8.1	Issue: Host Threat Factor value shows as NULL on the High-risk Hosts dashboard.

Non-critical:

Reference Number	Related Article	Found in Version	Issue Description
NSPMGR-10716		9.1.7.80	Issue: The warning message Successful Device Startup Detected is listed in system faults. But you are not notified of this message by syslog.
NSPMGR-9181		9.1	Issue: You upgrade a Fail-over Sensor pair from 8.1 to 9.1. When you enable Permitted IPv4 CIDR Blocks in Advanced Device Settings to restrict SSH Access, you see the error Error while saving the configuration. Workaround: Perform the following query to delete all entries in the table iv_ssh_access_config. Stop the Manager. Run the following query. ALTER TABLE iv_ssh_access_config DROP PRIMARY KEY, ADD PRIMARY KEY(id,resourceid); Restart the Manager. Add a new CIDR block and save.
NSPMGR-9280		9.1	Issue: The following and similar errors are continuously seen on Windows application event. Aborted connection xxxx to db: 'lf' user: '' host: 'localhost' (Got timeout reading communication packets). Workaround: This issue is cosmetic. No workaround is needed. But you can also stop the event output by performing the following: Open my.ini file in NSM_INSTALL_DIR\MariaDB. Add the following description at the end of the file. [mariadb] log_warnings=1 Restart Database service. Solution: This issue will be fixed in NSP 9.1 Update 7.
NSPMGR-9229		9.1.21.33	Issue: You configure the Name Server and Proxy settings in the Gateway Anti-Malware (GAM) updating page. But even though the settings are correct, you see the error: Error retrieving the latest version information from the update server.
NSPMGR-8343		9.1	Issue: Extra ".com" is added after saving of Email sender setting. Workaround: This issue is cosmetic. No workaround is needed. Solution: This issue will be fixed in NSP 9.1 Update 6.
NSPMGR-3243		9.1	Issue: Channel status remains as Down even after you recover the channel.
NSPMGR-3677		9.1	Issue: System Health and Device Summary are not shown on the Dashboard. Cause: Domain cache receives a NULL value from either Root or Child domain when a race condition occurs. Workaround: To re-create the domain cache, restart the Manager service. Solution: This issue will be fixed in NSP 9.1 Update 6.
NSPMGR-3999		9.1	Issue: Interconnect ports are displayed at Available Ports section on each setting. This issue only occurs in NS-3x00 or NS-5x00.
NSPMGR-2996		9.1	Issue: Reports downloaded in .pdf format using the Google Chrome browser can't be opened. Workaround: McAfee recommends you to use Firefox or Internet Explorer browser for downloading reports.
1268868		9.1	Issue: After you perform a retrust, the SSL decryption setting is not returned back to the previous configured setting. Workaround: Re-enable the SSL decryption setting from the Manager.
1228758		9.1	Issue: When your account password expires, you are not redirected to the password reset page.
1261586	KB91156	9.1	Issue: Unable to customize the Reconnaissance Policies in NSM 9.1 for 8.1 Sensors. Solution: Upgrade Sensor software to a version later than 8.1 and then upgrade NSM to the latest 9.1 release.
1220348		9.1	Issue: The Attack Log page fails to display correlated information of IPS attack and endpoint executables. This information includes the name, hash, and malware confidence.
1220328		9.1	Issue: You can't integrate NTBA with the NSM because the NTBA Direction drop-down list displays a blank value. This issue might happen when you add an NTBA to the Manager. Workaround: Delete the NTBA from the Manager. Run the deinstall command from the NTBA CLI. Add the NTBA to the Manager. Re-establish the trust between the Manager and NTBA with the command set sensor sharedsecretkey from the NTBA CLI.
1220266		9.1	Issue: Update to an UDS is successful even if the UDS has an error.
1213651		9.1	Issue: In the Attack Log page, the ePolicy Orchestrator (ePO) console option in the Summary tab does not redirect to the proper ePO page.
1213608		9.1	Issue: The attack log displays the "label.NetworkObject.undefined" error message in the alert details panel under the Summary tab.
1211665		9.1	Issue: The following categories of Next Generation Report do not work in NSM 9.1: Top Services by Bandwidth Default - Top 10 Conversations Default - Top Most Recent Connections Default - Top 10 Exporter Interfaces
1211323		9.1	Issue: The Attack count is not incremented for any blacklisted executable in the Endpoint Executables page.
1209208		9.1	Issue: [Manager Appliance Linux] The following diagnostic tools do not work in the Manager Appliance Linux: AlertStatistics DiagCollect FaultGen RuleEngineSensorInstall
1208237		9.1	Issue: [Manager Appliance Linux] When you execute dbadmin.sh, an exception is generated and database backup/restore fails.
1207832		9.1	Issue: [Manager Appliance Linux] Integration with McAfee Vulnerability Manager not supported in Manager Appliance Linux.
1202643		9.1	Issue: While you try to reboot Virtual IPS Sensors from the Manager, the reboot fails.
1201735		9.1	Issue: When multiple Controller upgrade files are downloaded, the file name usually has a numeric suffix. If this suffix contains a space in the file name, the controller upgrade fails. Workaround: The Controller upgrade download file must not contain any space or numerals.
1201310		9.1	Issue: When you disable the Packet Log Encryption feature, the channel flaps. Workaround: You must keep the Packet Log Encryption option enabled. Select Devices, <Admin Domain Name>, Devices, <Device Name>, Setup, Advanced, Alerting Options. Make sure that the Packet Log Encryption option is enabled.
1197570		9.1	Issue: The Manager does not display properly on Microsoft Edge and Firefox v57 browsers. Workaround: Disable the touch-screen feature on your system. To disable the touch-screen feature on your Windows system, perform the following steps: Go to Device Manager. Search for Human Interface Devices. Right-click on HID-compliant touch screen and from the list of options displayed, click Disable. Close the browser instance and start again. Refresh the Manager and log on.
1196389		9.1	Issue: In an AWS MDR pair, the Controller communicates with the Secondary Manager even after you convert the Manager to standalone.
1192071		9.1	Issue: During a configuration update, you see your FO-pair Sensors display the following error: Geo IP location file download failure
1184565		9.1	Issue: After you quarantine the host, the quarantine page displays the vNSP Cluster name instead of the Virtual IPS Sensor name.
1183813		9.1	Issue: After a .jar upgrade, the Manager logon session ends. The logon page shows after the NTBA Appliance reboots from the NTBA page. Workaround: Even when the Manager is logged out, the NTBA Appliance reboots in the background. Manual reboot of the NTBA Appliance is not required.
1179954		8.3	Issue: Policy update at domain level for Default Detection policy does not work.
1176563		8.3	Issue: The Scheduler intermittently fails to pick files submitted to the cloud to get the report.
1175848		8.3	Issue: Port module removed from the Sensor is displayed in the Physical Ports page while you create a failover pair.
1174187		8.4	Issue: The information "i" icon does not appear in the Malware Files page against the malware confidence. Workaround: This information is available in the Attack Log page.
1171604		8.4	Issue: Callback Activity alerts generated before an upgrade will not appear after you upgrade to 9.1.
1170425		8.3	Issue: The Tag Endpoints option in the Other Actions menu in the Attack Log displays OSC instead of ISC.
1162743		8.3	Issue: The option to collect a diagnostic trace is not available.
1161012		8.4	Issue: Names of the data type are sorted. But, the sort arrow is not displayed in the Traffic Received / Sent tab when you go to the Devices, <Admin Domain Name>, Devices, Troubleshooting, Traffic Statistics page.
1160967		8.3	Issue: Performance charts for Throughput and Flow Usage do not display data when Performance Monitoring is enabled.
1114216		8.3	Issue: Gateway Anti-Malware (GAM) 2013 is shown as the active version even when no Gateway Anti-Malware engine is configured on the Sensor.
1113349		8.3	Issue: The malware files are not deleted when the Manager is in standby mode. Workaround: Delete the malware files directly from NSM_INSTALL_DIR\App\temp\tftpin\malware while in standby mode.
947790		8.1	Issue: When the Manager forwards alert messages to the syslog server, Host sweep alerts display a mismatch in the Network Protocol ID.
897937		7.5	Issue: The Manager does not trigger alerts for custom rules that use the ssl_version field.
832573		7.5	Issue: The Last Event column on the dashboard of the suspicious host, incorrectly lists the risk score scheduler time.

NS-Series known issues

CRITICAL:

Reference Number	Related Article	Found in Version	Issue Description
1274233		9.1	Issue: [NS9300-HA] When the Sensor is put in layer 2 mode, packets directed to the affected port pairs are sent from both of the same numbered ports on the HA side. They are sent via the interconnect link. This condition causes a traffic loop. This issue is only seen in 9.1.5.63. Affected Ports: This problem is seen in port numbers 1–2 and 5–6 of G2 module only, which is G2/1-2 and G2/5-6. Solution: This issue is resolved with sensor hotfix 9.1.5.64. All subsequent sensor software releases contain the fix.
1267772	KB91575	9.1.5.56	Issue: On Sensors that run 9.1.5.56, the Sensor might become unresponsive and enter a hung state or suddenly reboot. Or, you see the Sensor display errors at boot and can't continue further. Cause: Sensor logs related to internal port transactions fill up the disk space and can't be deleted. Solution: See the Related Article.
1272706		9.1	Issue: [NS9X00] NSM displays the error: SSL: Connections Exhausted alerts in the Attack Log page. With 100% SSL flows allocation, the SSL tasks in the Sensor remain inactive after the Sensor comes up, and SSL flow decryption is not performed. Workaround: Reduce the total number of SSL supported flows to 80% and reboot the Sensor.
1116819		9.1	Issue: Incorrect ATD counter values are displayed when you execute the CLI command show malware engine stats.
1116440		9.1	Issue: When you execute the show malware engine stats CLI command, the ATD counter increments by a value of two. It increments by two for suspicious files when the result data is retrieved from the cache. This counter must only increment by 1.
1178511			Issue: When you turn off the Sensor and then quickly power it back up, the Sensor might fail to boot, report errors, or respond and handle traffic. Solution: When you turn off the Sensor, always wait a minimum of two minutes for it to completely shut down before you power it back up.

Non-critical:

Reference Number	Related Article	Found in Version	Issue Description
NSPSNSR-5009		9.1	Issue: When the SSL decryption feature is enabled, the total number of TCB decreases more than expected.
NSPSNSR-8861		9.1	Issue: In certain rare conditions, the Sensor reboots due to a watchdog timeout.
NSPSNSR-5180		9.1	Issue: In certain rare conditions, you must reboot the Sensor to reflect changes to the monitoring ports speed/duplex settings.
1264590		9.1	Issue: Sensor returns an invalid SNMP value for OID 1.3.6.1.4.1.8962.2.1.3.1.1.6.1.17.2.
1271559		9.1	Issue: When you install the network interface module (IAC-4P10NET-MODA) into the G2 slot of an NS7x50 Sensor, the Monitoring ports never come up. Solution: This issue will be fixed in NSP 9.1 Update 6.
1198188		9.1	Issue: GTI File Reputation stops working with high traffic load.
1185957		9.1	Issue: The count of attacks detected during SSL flow is always displayed as zero.
1116785			Issue: Invalid string is seen in Layer 7 data alerts generated for office engine.
1114124			Issue: The value of the Cache Nodes utilized counter is not reduced when the Advanced Threat Defense cache purge is started.
1083605			Issue: Hitless reboot does not work because multiple datapath processors stop responding (crash).
1083506			Issue: In rare scenarios, some files are not processed for malware scanning.
1082986			Issue: Packet (pkt) direction is not set correctly when flow information is sent from the front-end processor to the datapath processor. The direction is unknown.
1025365			Issue: APK files with extension vnd.android.package-delta are not processed for malware detection.
1019974			Issue: During split file download, XDP files are not extracted.
940106			Issue: Redirection to the Guest Access portal fails for inter-VLAN routing.
847172			Issue: Connection limiting host count is as low as 128k, whereas it must be more than 256k for NS-Series Sensors.
783323			Issue: RX/TX counters are updated slowly.
537012			Issue: [Snort] The Sensor does not raise an alert when a space is part of the content matching rule. Workaround: Separate into multiple content keywords in a single rule.

Virtual IPS known issues

Non-critical:

Reference Number	Related Article	Found in Version	Issue Description
1264590		9.1	Issue: Sensor returns invalid SNMP value for OID 1.3.6.1.4.1.8962.2.1.3.1.1.6.1.17.2.
1255284			Issue: After the virtual probe is restarted, Windows Firewall settings are restored to the configuration that was applied at the time of probe installation. Example: Windows firewall is disabled. You install the probe with the firewall disabled, complete the probe installation, and enable the firewall. But, if the virtual probe is restarted, the firewall is again disabled. NOTE: The Virtual Probe restart can be triggered manually or due to a vNSP Controller restart. Workaround: Open File Explorer on the Windows computer that experiences the issue. Navigate to C:\Program\Files\McAfee\zasa\firewall. Delete firewall.bk.
1203688		9.1	Issue: At times, the OVA file for Virtual IPS Sensor returns an error while it is deployed with VMware Center. Workaround: First deploy the latest Virtual IPS Sensor 8.3 OVA, and then upgrade the Virtual IPS Sensor to 9.1.

M-series, Mxx30-series, and XC-Cluster known issues

CRITICAL:

Reference Number	Related Article	Found in Version	Issue Description
1116819		9.1	Issue: Incorrect Advanced Threat Defense counter values are displayed for show malware engine stats CLI command.
1084586			Issue: [M-series, Mxx30-series] In rare scenarios, the datapath processor becomes unresponsive, which causes the Sensor to enter auto-recovery mode.

Non-critical:

Reference Number	Related Article	Found in Version	Issue Description
1264590		9.1	Issue: Sensor returns invalid SNMP value for OID 1.3.6.1.4.1.8962.2.1.3.1.1.6.1.17.2.
1116764			Issue: The non-default value for atdcache purge interval does not work.
1114347			Issue: The ATD cache is not displayed in the output of the malwarecache status CLI command.
1114124			Issue: The value of the Cache Nodes utilized counter is not reduced when the ATD cache purge is started.
1082383			Issue: [M-series] Two flows on the M-3050 Sensor are stuck in the time wait state for over 23 days.
1025365			Issue: APK files with the vnd.android.package-delta extension are not processed for malware detection.
1019974			Issue: [M-series, Mxx30-series] During split file download, XDP files are not extracted.
917539			Issue: [M-series, Mxx30-series] DNS object-based rule does not work post auto-recovery with the layer 7 processor suspended to trigger the recovery.
914684			Issue: [M-series, Mxx30-series] Layer7 DDoS JavaScript challenge does not work.
713210			Issue: [M-series, Mxx30-series] SSL attacks are detected while running IPv6 traffic, but without VLAN tags.
691838			Issue: [M-series, Mxx30-series] ARP packets are continuously sent to the NTBA Appliance when the Sensor is switched to Layer 2 mode.
537012			Issue: [Snort] The Sensor does not raise an alert when a space is part of the content matching rule. Workaround: Separate into multiple content keywords in a single rule.

Network Threat Behavior Analysis Appliance known issues

CRITICAL:

Reference Number	Related Article	Found in Version	Issue Description
1185552		9.1	Issue: After you upgrade the Manager from SHA-1 to SHA-2, the alert channel connected to the NTBA Appliance goes to a state of: Error in mutual trust. Workaround: Log on to the NTBA Appliance command line with administrator credentials. Type deinstall and press Enter. Type set sensor sharedsecretkey and press Enter to re-establish the trust between NTBA and Manager. When the NTBA Appliance comes up, the integration between NTBA and IPS is de-established. Perform a configuration update to the NTBA Appliance from the Manager. Use the Sensor CLI to confirm if the McAfee NTBA Communication status is up.
	Release Notes	9.1	Issue: To upgrade to NTBA 9.1, you must upgrade to NTBA 8.3.4.58 first before you perform the 9.1 upgrade. Solution: See the release notes listed in the Related Article column for further information.
1234108			Issue: When you initially deploy NTBA with a T-VM Appliance on ESXi 5.1, you see the error MySQL went away in the NTBA sensor.dgb logs. Workaround: Reboot the NTBA Appliance and then run the installdb command from the NTBA command line.
1208616		9.1	Issue: After you upgrade to the latest version of NTBA Appliance software, the trust between NTBA and Manager fails. Workaround: Log on to NTBA with administrator credentials, type set sensor sharedsecretkey and press Enter. Now update the NTBA configuration from the Manager. The NTBA Communication status is now re-established.
1167939		9.1	Issue: After you upgrade to the latest version of NTBA Appliance software, Gateway Anti-Malware Engine DAT files must be downloaded manually because of the software upgrade. Workaround: Log on to NTBA with administrator credentials, type download antimalware updates and press Enter.
1111146		9.1	Issue: The NTBA callback activity alerts are not displayed in Attack Log.
1119003		9.1	Issue: The DNS name is not displayed in the Threat Explorer page under the Top Applications panel.
936666		9.1	Issue: When you execute the installntba command, T-600 and T-1200 NTBA appliances take about 15–17 minutes to reboot for the first time after fresh installation from a USB drive.
737171		9.1	Issue: The Illegal File policy violation alert is not triggered even when configured criteria are met.
694869		9.1	Issue: NetFlow direction is incorrectly processed. The result is invalid reporting of the illegal website access alert for URL-related communication rules.

Non-critical:

Reference Number	Related Article	Found in Version	Issue Description
NSPMGR-8281		9.1	Issue: The Attack Log, Description tab, Alert Details panel, does not display details for the NTBA Communication rule match alert.
NSPMGR-8285		9.1	Issue: When you click the information icon for an NTBA alert in the alert details panel in the Attack Log page, the Vulnerability Assessment and Endpoint Security Events tabs are displayed twice.
1210758		9.1	Issue: The Top URL monitor in the Dashboard page does not show data for all given time frames.
1206315		9.1	Issue: When the NTBA database is corrupted, if you select the Endpoint Executables tab, it displays the following error: error loading executable
1168345		9.1	Issue: The system health status is displayed as Uninitialized state after you execute installdb in NTBA. Workaround: Execute reset-config and then re-establish trust between the Manager and NTBA. To re-establish the trust between NTBA and Manager, log on to NTBA with administrator credentials, type resetconfigset sensor sharedsecretkey, and press Enter.
1114429			Issue: The Threat Explorer page shows unrelated Top Malware files when any hyperlink is clicked.
918977			Issue: NTBA fails to show the current host IP address under load when you click View Agent Connectivity.
917256			Issue: NTBA fails to start ratinglib when DNS is unreachable as the NTBA Appliance is booted.
813375			Issue: Host Threat Factor value does not increase in accordance with the triggered antimalware alerts.

Network Security Platform Signature Set known issues

Non-Critical:

Reference Number	Related Article	Found in Version	Issue Description
1262051		9.1	Issue: McAfee recommends that you do not use the 9.8.33.6, 9.8.33.8, 9.8.34.1, and 9.8.35.3 signature sets in a production environment.

Related Information

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Affected Products

Known Issue/Product Defect
Network Security Manager 9.1.x
Network Security Sensor Appliance 9.1.x
Network Threat Behavior Analysis Appliance 9.1.x

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Network Security Platform 9.1.x Known Issues

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