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Installation of VirusScan Enterprise 8.8 Patch 8 HF1159675 fails on Windows Server 2016 (Server Core mode)
Technical Articles ID:   KB88819
Last Modified:  11/13/2017

Environment

McAfee VirusScan Enterprise (VSE) 8.8 Patch 8 Hotfix 1159675

Microsoft Windows Server 2016 (Server Core mode)

Problem

Installing VSE on a Windows Server 2016 fails if the Server Core option was selected when Windows Server 2016 was installed.

The McAfeeVSE881159675HF.log records the following error:
 
Extracting Zip file from stub file, C:\RC\_Post\Post_90_Install_McAfee_8.8P8_and_EPO_5.0.4\VSE881159675HF\VSE88HF1159675.exe.
Performing self validation ...
Retrieving file, NAISCRIP.NSC from zip file.
Loading and parsing script file : C:\Users\Ladm\AppData\Local\Temp\7D44\NAISCRIP.NSC
MajorVersion: 10, MinorVersion : 0
WIN32_2K16
Searching for all Installed anti-virus products.
Checking Pre-requirements for Installing the Hotfix
-------------------------------------------------------
Checking if OS is Windows Server 2016
Windows Server 2016 detected
Checking for presence of VSE 8.8.0
-------------------------------------------------------
VirusScan 8.8.0 is installed
Verifying Patch compatibility
Required Patch8 is installed.
Hotfix1159675 is not on the system and will be installed now.
Calling Uninstaller for Windows Defender
Commandline to launch:
C:\Windows\sysnative\windowspowershell\v1.0\powershell.exe -Command Uninstall-WindowsFeature -Name Windows-Defender, Windows-Defender-GUI -LogPath C:\Users\Ladm\AppData\Local\Temp\McAfeeLogs\HF1159675_WinDefenderUninstall.Log
CreateProcess succeeded and Powershell returned exitcode: 1
Uninstall of Windows Defender Failed
Deleting...C:\Users\Ladm\AppData\Local\Temp\NAIE832.tmp
Deleting...C:\Users\Ladm\AppData\Local\Temp\7D44
Product rejected the update request.
Update process failed.

The following details are displayed in a command window on the server when you install the VSE hotfix:
 
Uninstall-WindwsFeature :  ArgumentNotValid: The role, role service,, or feature name is not valid:
'Windows -Defender-GUI'. The name was not found.
At line:1 char:1
+ Uninstall-Windows Feature -Name Windows-Defender, Windows-Defender-GUI
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
   + CategoryInfo                 : InvalidArgument: (Windows-Defender-GUI:String) [Uninstall-WindowsFeature], Exception
   + FullyQualifiedErrorId  : NameDoesNotExist,Microsoift.Windows.ServerManager.Command.RemoveWindowsFeatureCommand

Cause

Windows Server 2016 is available in Standard, Datacenter, and Essentials editions. The following three modes are available when you install Windows Server 2016:
  • Server Core (reduced disk space, no graphical management tools)
  • Server with Desktop Experience (standard user interface and all tools)
  • Nano Server (similar to Windows Server in Server Core mode)
Server Core and Nano Server are not supported because these versions have no Graphical User Interface (GUI). The installation of the VSE hotfix fails because it is attempting to uninstall Windows Defender, which is a GUI component not present on the Server Core version.

NOTE: The VSE 8.8 Patch 8 Hotfix 1159675 Release Notes (PD26740) do not call out what modes are supported.

Extracted from the hotfix release notes:
 
Reference - 1159675
Issue description - In some cases, systems experience performance issues if Windows Server 2016 is running Microsoft Windows Defender and McAfee VirusScan Enterprise. This hotfix uninstalls Windows Defender.

Solution

Install VSE on a Windows Server 2016 supported edition in Server with Desktop Experience mode, which includes the standard user interface and all tools.

To review the Windows Server 2016 supported editions that are compatible with McAfee products, see KB87945.

The problem to uninstall Windows Defender on a Windows Server 2016 in either Server Core or Nano Server mode and break the install, is resolved in VSE 8.8 Patch 10.

The following is extracted from the VSE 8.8 Patch 10 release notes (PD27206):

The VirusScan Enterprise installation now passes the correct parameters to uninstall Windows Defender on Microsoft 2016 Server Core.

{VSE88P10.EN_US}

{VSE88PATCHES.EN_US}

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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