Excel problems when Application Protection is enabled under Exploit Prevention in Endpoint Security Threat Prevention

技術的な記事 ID: KB88827
最終更新: 1/16/2020

McAfee Endpoint Security (ENS) Threat Prevention 10.5.0

Microsoft Excel (32-bit)

When Application Protection is enabled under Exploit Prevention in ENS Threat Prevention 10.5.0, there may be numerous issues with Excel such as:

When you open Excel, the following error message displays. Excel will not launch, but you will see that the process is running within Task Manager.

There was a problem sending the command to the program
After you open Excel, you are unable to Save and Send as Attachment. The Excel window will close, but you will see that the process is running within Task Manager.

This issue is resolved in Endpoint Security 10.5.1, which is available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. For more information about the Product Downloads site, and alternate locations for some products, see KB56057 - How to download Enterprise product updates and documentation.

Updates are cumulative; Technical Support recommends that you install the latest one.

Disable the Application Protection rule for Microsoft Excel:

Log on to the ePolicy Orchestrator console as an administrator.
Click Menu, Policy, Policy Catalog.
Select Endpoint Security Threat Protection from the Product drop-down menu.
Select Exploit Prevention from the Category drop-down menu.
Click the policy.
Click Show Advanced.
Scroll down to the section Application Protection Rules and find Microsoft Excel.
In the right column select Edit.
Deselect Enable Rule.
Click Save and then click Save on the policy page.
Send an agent wake-up call with the Force complete policy and task update option selected.

Endpoint Security Threat Prevention 10.5.x (EOL)
Known Issue/Product Defect

この記事は、次の言語で表示可能です:

用語集にある用語をハイライトする

当社の技術用語集を参照してください。

Knowledge Center