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Endpoint Security modules installed on a system are not reported as installed in ePolicy Orchestrator
Technical Articles ID:   KB88867
Last Modified:  7/19/2018
Rated:


Environment

McAfee Endpoint Security (ENS) Firewall 10.5.0, 10.2.0, 10.1.x
McAfee ENS Threat Prevention 10.5.0, 10.2.0, 10.1.x
McAfee ENS Web Control 10.5.0, 10.2.0, 10.1.x

Problem

On a system with ENS installed, ePolicy Orchestrator (ePO) may show the ENS modules as not being installed.

Cause

In some circumstances ENS incorrectly notifies the McAfee Agent that an ENS module is shutting down although the module is not shutting down.

Solution

ENS 10.5.1 and ENS 10.2.1 will correctly report installed modules to ePO.

This issue is resolved in Endpoint Security 10.5.1, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.


This issue is resolved in Endpoint Security 10.2.1, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.

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