Use the following steps to unlock a user account:

NOTE: You must be a Customer Administrator to unlock a user account in the Control Console.

1. Log on to the Control Console.
2. Click Account Management.
3. Click Users.
4. Highlight the user that is locked (indicated by a lock icon).
5. Click Edit. In the Edit User dialog box for that user you will see a warning that the account has been locked.
6. Click the Unlock button next to this warning. The user will now be able to access their account using the correct password.