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Microsoft KB4016251 is required before installing McAfee products on Windows 10 Creators Update 64-bit systems if Device Guard or Credential Guard is enabled
Technical Articles ID:   KB89029
Last Modified:  10/25/2017
Rated:


Environment

McAfee products
Microsoft Windows 10 Creators Update 64-bit systems

Summary

CAUTION: If Device Guard or Credential Guard is enabled on a Windows 10 Creators Update 64-bit system, you must ensure that Microsoft KB4016251 is installed on the system before you install McAfee products. Microsoft KB4016251 is included in Windows 10 Creators Update build 15063.11 or later.

Because of an issue in Windows 10 Creators Update, if Microsoft KB4016251 is not installed and you install McAfee products, the system will show the following blue screen error and will no longer be bootable:

Stop code: PAGE FAULT IN NONPAGED AREA

In some cases, there is no known workaround available for this issue. See the Workaround section below for any product-specific known workarounds.

Windows 10 Creators Update (build 15063.138) was released on April 11, 2017.

For download and other information about KB4016251, see https://support.microsoft.com/en-us/help/4016251/windows-10-update-kb4016251.

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Solution

Endpoint Security:
The issue does not occur if you install Microsoft KB4016251 and Endpoint Security 10.5.1 with Hotfix 1 (HF1) on the Windows 10 Creators Update system.

Host Intrusion Prevention:
The issue does not occur if you install Microsoft KB4016251 and Host Intrusion Prevention 8.0 with Patch 9 Hotfix 1188590 (HF1188590) on the Windows 10 Creators Update system.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Workaround

Endpoint Security:
To resolve the issue for Endpoint Security:
  1. Reboot the system and log on.
  2. Install Microsoft KB4016251 (reboot as directed).
  3. Install Endpoint Security.
  4. Reboot the system.

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