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Error Install_SysCore_AddAACStickyPolicy returned actual error code 1603 (installation/upgrade of VSE fails)
Technical Articles ID:   KB89057
Last Modified:  4/4/2017
Rated:


Environment

McAfee VirusScan Enterprise (VSE) 8.8.0 including Patch 1 to 8

For details of VSE 8.x supported environments, see KB51111.

Problem

New installation or upgrades of VSE (Patch 1 to 8) fail.

VSE88_Patch_<DATE_TIME>.log records the following errors:
 
MSI (s) (F0:0C) [10:09:46:961]: Executing op: ActionStart(Name=Install_SysCore_AddAACStickyPolicy,,) 
12455 MSI (s) (F0:0C) [10:09:46:962]: Executing op: CustomActionSchedule(Action=Install_SysCore_AddAACStickyPolicy,ActionType=3073,Source=BinaryData,Target=Install_SysCore_AddAACStickyPolicy,CustomActionData=/INSTALLDIR=C:\Program Files (x86)\McAfee\VirusScan Enterprise\; /SUPPORTDIR=C:\Windows\TEMP\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF}) 
MSI (s) (F0:C4) [10:09:46:967]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIFE97.tmp, Entrypoint: Install_SysCore_AddAACStickyPolicy 
=> enter custom action Install_SysCore_AddAACStickyPolicy() 
Retrieved property from CustomAction Data: INSTALLDIR=C:\Program Files (x86)\McAfee\VirusScan Enterprise\ 
Retrieved property from CustomAction Data: SUPPORTDIR=C:\Windows\TEMP\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF} 
>> Copying file from C:\Windows\TEMP\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF}\MfeVsAcH.exe to C:\Program Files (x86)\McAfee\VirusScan Enterprise\MfeVsAcH.exe 
>> Invoking MfeVsAch: "C:\Program Files (x86)\McAfee\VirusScan Enterprise\MfeVsAcH.exe" AddAACStickyPolicy 
!> Error - Could not invoke MfeVsAch: 2 
112464 CustomAction Install_SysCore_AddAACStickyPolicy returned actual error code 603
(note this may not be 100% accurate if translation happened inside sandbox) 

Ve8.8.0.core_install_<DATE_TIME>.txt records the following errors:
 
HidlinkGuid._VALIDATION_, GetEntryModuleCertificateName: Re-query for signer of \DEVICE\HARDDISKVOLUME2\WINDOWS\SYSTEM32\BCRYPTPRIMITIVES.DLL failed!

Cause

Installations/upgrades fail because of failed validation of Microsoft dll's being loaded by the installer. When an untrusted module is loaded, the installer process lacks the necessary permission to complete the installation.

With this issue, the file BCRYPTPRIMITIVES.DLL was signed by a certificate that is determined to be untrusted during the installation of VSE.

Solution

{This issue is resolved in VirusScan Enterprise 8.8.0 Update 9, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.


NOTE: VSE 8.8 Patch 9 and later will include the logic to update the certificate information for Microsoft-signed files and purge any instances where the dll is untrusted.

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