Autoboot fails when the policy is set to use the Trusted Platform Module

技術的な記事 ID: KB89061
最終更新: 2/27/2020

環境

McAfee Drive Encryption (DE) 7.2.1, 7.2.0

For details of DE supported environments, see KB79422.

問題

When the Autoboot policy is set to use the Trusted Platform Module (TPM), with the option 'If Available' enabled, the DE Pre-Boot Authentication (PBA) unexpectedly displays, and asks a user to log on.

NOTE: If the TPM policy is set to Never, Autoboot functions as expected.

The MfeEep.log records the following error:

INFO SystemAutoboot Autoboot successfully enabled using TPM.

原因

On the target system, the hardware does not support TPM.

解決策

This issue is resolved in DE 7.2.2 (build 7.2.2.14), which is available on the Product Downloads site.

To review other DE known and resolved issues, see KB84502.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

NOTE: This issue was previously resolved in DE 7.2.1 Hotfix 1199587 (build 7.2.1.19), which was only Released to Technical Support (RTS). This hotfix is no longer available.

回避策

Set the Autoboot policy to Never when using TPM, unless the system supports TPM.

影響を受ける製品

Drive Encryption 7.2
Known Issue/Product Defect

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Autoboot fails when the policy is set to use the Trusted Platform Module

環境

問題

原因

解決策

回避策

影響を受ける製品

言語:

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Title

Title

Knowledge Center

Autoboot fails when the policy is set to use the Trusted Platform Module

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問題

原因

解決策

回避策

影響を受ける製品

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