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Autoboot fails when the policy is set to use the Trusted Platform Module after installing Drive Encryption 7.2.0 or 7.2.1
Technical Articles ID:   KB89061
Last Modified:  1/3/2018
Rated:


Environment

McAfee Drive Encryption (DE) 7.2.1, 7.2.0

For details of DE supported environments, see KB79422.

Problem

When the Autoboot policy is set to use the Trusted Platform Module (TPM), with the option If Available enabled, the DE Pre-Boot Authentication (PBA) unexpectedly displays, and asks a user to log in. 

NOTE: If the TPM policy is set to Never, Autoboot functions as expected.

MfeEep.log records the following error:
INFO SystemAutoboot Autoboot successfully enabled using TPM.

On the target system, the hardware does not support TPM.

Solution

This issue is resolved in DE 7.2.2 (build 7.2.2.14), which is available on the Product Downloads site.

To review other DE known and resolved issues, see KB84502.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.


NOTE: This issue was previously resolved in DE 7.2.1 Hotfix 1199587 (build 7.2.1.19), which was only Released to Technical Support (RTS). This hotfix is no longer available.

Workaround

Set the Autoboot policy to Never when using TPM, unless the system supports TPM.

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