A Problem occurred during linking. See 'orion.log' for details. (Unable to link McAfee Cloud Bridge account to ePolicy Orchestrator)

技術的な記事 ID: KB89062
最終更新: 8/3/2020

環境

McAfee Active Response (MAR) 2.x

問題

When you try to link your McAfee Cloud Bridge account to ePolicy Orchestrator (ePO), you see the error:

A Problem occurred during linking. See 'orion.log' for details. (Certificate not verified.)

When you view the orion log on the McAfee ePO server, you see the error:

ERROR [http-nio-8443-exec-169] action.CloudBridgeServerSettingsAction - Error occurred in McAfee ePO Cloud Bridge registration process

javax.net.ssl.SSLException: Certificate not verified.
at com.rsa.sslj.x.aG.b(Unknown Source)
at com.rsa.sslj.x.aG.a(Unknown Source)
at com.rsa.sslj.x.aG.a(Unknown Source)
at com.rsa.sslj.x.ap.c(Unknown Source)
at com.rsa.sslj.x.ap.a(Unknown Source)
at com.rsa.sslj.x.ap.j(Unknown Source)
at com.rsa.sslj.x.ap.i(Unknown Source)
at com.rsa.sslj.x.ap.h(Unknown Source)
at com.rsa.sslj.x.aR.startHandshake(Unknown Source)

原因

A network proxy or firewall blocks the connection between ePO and the McAfee Cloud Bridge.

解決策

Confirm that a Firewall or Proxy is blocking the connection between ePO and the McAfee Cloud Bridge:

Check the connection from ePO to the URL: https://<McAfee ePO server:8443>/remote/epo.cloudbridge.getProvisioningServiceURLCommand.
1. From your McAfee ePO server, open a Firefox or Chrome browser window.
  NOTE: You can’t use Internet Explorer to perform this task.
2. Type the following URL:
  https://<McAfee ePO server:8443>/remote/epo.cloudbridge.getProvisioningServiceURLCommand.
  
  NOTE: In the URL, change <McAfee ePO server:8443> to the name or IP address of your McAfee ePO server and the correct port it uses for the console-to-application server communication port. The default port is 8443, unless it was changed during ePO installation.
3. When prompted for credentials, enter the credentials you use to log on to ePO.
  - A successful connection displays the message:
    OK: https://provision.manage.mcafee.com/provision/
  - An unsuccessful connection displays the message:
    Page not found or this site can’t be reached
Verify the connection from ePO to the URL:
https://provision.manage.mcafee.com/provision/
1. From your McAfee ePO server, open a Firefox or Chrome browser window.
  NOTE: You can’t use Internet Explorer to perform this task.
2. Type the following URL: https://provision.manage.mcafee.com/provision/
  - A successful connection displays the message:
    {"code":"ResourceNotFound","message":"/provision/ does not exist"}
  - An unsuccessful connection displays the message:
    Page not found or this site cannot be reached
Review the results:
- If any of these tests fail, a network firewall or proxy is blocking communication between the McAfee ePO server and the McAfee Cloud Bridge and you must perform the Resolution below.
- If these tests work and you still can’t link your account, contact Technical Support.

Resolution:

Allow proper communication to the McAfee Cloud Bridge. Add the following FQDN exceptions to the firewall:
- https://provision.manage.mcafee.com/provision/
- https://validatetoken.manage.mcafee.com
Depending on the region specified on the MAR Workspace Configuration page, add the following FQDN exceptions:
- EU (Frankfurt):
  https://api1.eu1.soc.mcafee.com
- US East (N. Virginia):
  https://api1.us2.soc.mcafee.com
- US West (N. California):
  https://api1.soc.mcafee.com
  
  NOTE: You must enter your firewall or proxy by URL only; do not use an IP address.
After the exceptions have been made, perform the connectivity tests listed above again.
If they still fail, contact Technical Support.
Link the McAfee Cloud Bridge account in the ePO System Settings.

影響を受ける製品

McAfee Active Response 2.x
Troubleshooting

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A Problem occurred during linking. See 'orion.log' for details. (Unable to link McAfee Cloud Bridge account to ePolicy Orchestrator)

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問題

原因

解決策

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Knowledge Center

A Problem occurred during linking. See 'orion.log' for details. (Unable to link McAfee Cloud Bridge account to ePolicy Orchestrator)

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問題

原因

解決策

関連情報

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