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McAfee Agent installation file FramePkg.exe is blocked by anti-virus software
Technical Articles ID:   KB89079
Last Modified:  4/11/2017

Environment

McAfee Agent 5.x, 4.8.x
McAfee Endpoint Security (ENS) 10.x

Problem

Anti-virus software may indicate that the McAfee Agent file FramePkg.exe is suspicious and/or prevent it from execution.

Problem

McAfee Agent installation is blocked by anti-virus software.

Problem

Endpoint Security Dynamic Application Containment generates events for the file FramePkg.exe because it was contained due to "unknown" reputation as indicated via Threat Intelligence.

Cause

Anti-virus software that takes action on files based on reputation, or because a file is unsigned, may hinder the installation of the McAfee Agent when deployed via ePolicy Orchestrator (ePO). The file FramePkg.exe is unsigned by design. This file is unique to each ePO environment, and while it contains signed binaries that it installs, the EXE or wrapper itself cannot be signed.

Solution

Exclude the file FramePkg.exe from inspection by anti-virus software.

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