VirusScan notification area icon is no longer visible after you disable the McAfee Agent icon

Technical Articles ID: KB89123
Last Modified: 10/28/2020

Environment

McAfee VirusScan Enterprise (VSE) 8.8 Patch 9 and Patch 14

For details of VSE 8.x supported environments, see KB51111.

Problem

After you successfully upgrade to VSE 8.8 Patch 9 or 14 from any earlier patch, users on the client observe that the VSE (VShield) icon is not displayed in the Windows notification area.

The issue occurs after you change the respective McAfee Agent General policy to not display the McTray icon by deselecting the following option:

Show the McAfee system tray icon (Windows only).

The problem is observed despite having the following VSE General Options Policies enabled:

Show the system tray icon with all menu options.

System Change

You upgraded to VSE 8.8 Patch 9 or Patch 14 from any earlier VSE patch.

Solution

This issue is resolved in VSE 8.8 Patch 15.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, visit the Product Downloads site at https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Affected Products

Known Issue/Product Defect
Upgrade/Migrate
VirusScan Enterprise 8.8

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Knowledge Center

VirusScan notification area icon is no longer visible after you disable the McAfee Agent icon

Environment

Problem

System Change

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

VirusScan notification area icon is no longer visible after you disable the McAfee Agent icon

Environment

Problem

System Change

Solution

Affected Products

Languages:

Glossary of Technical Terms

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Title

Title