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VirusScan (VShield) system tray icon is no longer visible after disabling the McAfee Agent (McTray) icon the via ePolicy Orchestrator policy
Technical Articles ID:   KB89123
Last Modified:  7/31/2017
Rated:

Environment

McAfee VirusScan Enterprise  (VSE) 8.8 Patch 9

For details of VSE 8.x supported environments, see KB51111.

Problem

After successfully upgrading to VSE 8.8 Patch 9 from any earlier Patch, users on the client observe that the VSE (VShield) icon is not being displayed in the Windows System tray.

This occurs after changing the respective McAfee Agent General policy to not display the McTray icon by deselecting the option .

This is observed despite having the VSE General Options Policies configured to .

System Change

Upgraded to VSE 8.8 Patch 9 from any earlier VSE patch.

Solution

{VSE88P10.EN_US}

{VSE88PATCHES.EN_US}

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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