An ePolicy Orchestrator Disaster Recovery Snapshot task fails on a clustered ePO server

Technical Articles ID: KB89130
Last Modified: 9/3/2019

Environment

McAfee ePolicy Orchestrator (ePO) 5.x

Problem

When ePO is installed in a cluster, the Disaster Recovery Snapshot server task fails.

Orion.log record error messages similar to the following:

ERROR [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManager - processSnapshotAll:: Error occurred while saving snapshot to database [ Invalid repository folder: repoR=<ePO_Install_Path>\bin\Server\..\DB\Software ] extension= RepositoryMgmt
ERROR [scheduler-TaskQueueEngine-thread-1] snapshot.SnapshotManager - processSnapshotAll:: Error occurred while saving snapshot to database [ FAILED ]
ERROR [scheduler-TaskQueueEngine-thread-1] command.SnapshotServerCmd - Snapshot Server process failed (see orion.log for details)

NOTE: <ePO_Install_Path> is the path where ePO is installed on the cluster shared drive.

Cause

This problem occurs if there is an extra folder called DB present in the <ePO_Install_Path>\bin folder.

Solution

Delete the <EPO_Install_Path>\bin\DB folder. The snapshot task now completes.

Affected Products

ePolicy Orchestrator 5.9
Known Issue/Product Defect

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