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Unexpected error occurred (when accessing the Definitions tab in Data Loss Prevention Policy Manager)
Technical Articles ID:   KB89240
Last Modified:  5/4/2017
Rated:


Environment

McAfee Data Loss Prevention Prevent (DLP Prevent) 10.0.x

Problem

When you try to access the Definitions page in DLP Prevent Policy Manager, you see the following error:

Unexpected error occurred

Also, when you try to access the Definitions page under Classifications, the Definitions page does not display.

Solution

Technical Support is investigating the issue. This issue is affecting only the DLP Prevent license checked in to ePolicy Orchestrator under DLP Settings.

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Workaround

Use the following DLP Endpoint evaluation license key (90 days) to temporarily address this issue:

Evaluation License Key: 1TQD-V091-355KA-O11C-0010

Workaround

Type a valid license key for DLP Endpoint, DLP Discover, or both in ePO under DLP Settings. This will resolve the issue and the Definitions page will be accessible.

NOTE: You will need a valid grant number for DLP Endpoint/DLP Discover to use the license key(s).

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