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Host Intrusion Prevention Service continuously crashes with ts.dll as the faulting module
Technical Articles ID:   KB89241
Last Modified:  5/4/2017

Environment

McAfee Host Intrusion Prevention 8.0

Problem

The McAfee Host Intrusion Prevention Service (FireSvc.exe) is continuously crashing with ts.dll as the faulting module.

The Windows Event Viewer contain events similar to the following:
 
ERROR,15/03/2017,15:50:35,Application Error,Application Crashing Events  ,1000,N/A,DD069.abc.com.us,Faulting application name: FireSvc.exe. version: 8.0.0.3828. time stamp: 0x57897152  Faulting module name: ts.dll. version: 2.1.0.3. time stamp: 0x4e9e9dd0  Exception code: 0xc0000005  Fault offset: 0x000000000009f7a0  Faulting process id: 0x26dc  Faulting application start time: 0xFireSvc.exe0  Faulting application path: FireSvc.exe1  Faulting module path: FireSvc.exe2  Report Id: FireSvc.exe3  ,None

ERROR,15/03/2017,15:53:51,Application Error,Application Crashing Events  ,1000,N/A,DD069.abc.com.us,Faulting application name: FireSvc.exe. version: 8.0.0.3828. time stamp: 0x57897152  Faulting module name: ts.dll. version: 2.1.0.3. time stamp: 0x4e9e9dd0  Exception code: 0xc0000005  Fault offset: 0x000000000009f7a0  Faulting process id: 0x2420  Faulting application start time: 0xFireSvc.exe0  Faulting application path: FireSvc.exe1  Faulting module path: FireSvc.exe2  Report Id: FireSvc.exe3  ,None

Solution

This issue is resolved in Host Intrusion Prevention 8.0 Patch 9 Hotfix 1188590.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

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