Smart card reader not present or Unsuitable card (reported at preboot on Dell systems that are fitted with a Broadcom internal reader)

Technical Articles ID: KB89314
Last Modified: 2/5/2020

Environment

McAfee Drive Encryption (DE) 7.1.3 and earlier, 7.2.0

Microsoft Windows 10

Dell systems identified to have the Broadcom internal reader (others may exist):

Dell Latitude 7470, 7270 and 5550
Dell Precision 7510

Problem

Internal Broadcom Smart Card readers are not detected during the PreBoot Authentication (PBA) screen on multiple Dell systems.

During PBA, one of the following errors displays:

Error EE080006 - Smartcard error not present

Unsuitable card

These issues are seen on systems where the BIOS is configured to use the Unified Extensible Firmware Interface (UEFI).

Solution 1

This issue is resolved with DE 7.2.1 which is available on the Product Downloads site. The DE code has been changed to apply to all Broadcom CCID readers with product IDs starting with 58xx.

To review other DE known and resolved issues, see KB84502.
For a list of supported smart card readers, see KB79788.

Patches are cumulative, therefore you should install the latest one. For information about the latest releases, refer to the supported environments article included in the Environments field above.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Solution 2

This issue is resolved in DE 7.1 Patch 3 Hotfix 1208296 (HF1208296) build 7.1.3.628, which is available from the Product Downloads site.

To review:

The hotfix release notes, see PD27417.
Other DE known and resolved issues, see KB84502.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

Related Information

Common search terms to find this article: E7470, E7270, E5550, M7510

Affected Products

Drive Encryption 7.2
Hardware
Known Issue/Product Defect

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Knowledge Center

Smart card reader not present or Unsuitable card (reported at preboot on Dell systems that are fitted with a Broadcom internal reader)

Environment

Problem

Solution 1

Solution 2

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

Smart card reader not present or Unsuitable card (reported at preboot on Dell systems that are fitted with a Broadcom internal reader)

Environment

Problem

Solution 1

Solution 2

Related Information

Affected Products

Languages:

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