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Smart card reader not present or Unsuitable card (reported at preboot on Dell systems that are fitted with a Broadcom internal reader)
Technical Articles ID:   KB89314
Last Modified:  12/19/2017
Rated:


Environment

McAfee Drive Encryption (DE) 7.1.3 and earlier,  7.2.0

Microsoft Windows 10

Dell systems identified to have the Broadcom internal reader (others may exist):
  • Dell Latitude 7470, 7270 and 5550
  • Dell Precision 7510

Problem

Internal Broadcom Smart Card readers are not detected during the PreBoot Authentication (PBA) screen on multiple Dell systems.

During PBA, one of the following errors displays:

Error EE080006 - Smartcard error not present

Unsuitable card

These issues are seen on systems where the BIOS is configured to use the Unified Extensible Firmware Interface (UEFI).

Solution

This issue is resolved with DE 7.2.1 which is available on the Product Downloads site. The DE code has been changed to apply to all Broadcom CCID readers with product IDs starting with 58xx.

To review other DE known and resolved issues, see KB84502.
For a list of supported smart card readers, see KB79788.

Patches are cumulative, therefore you should install the latest one. For information about the latest releases, refer to the supported environments article included in the Environments field above.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Solution

This issue is resolved in DE 7.1 Patch 3 Hotfix 1208296 (HF1208296) build 7.1.3.628, which is available from the Product Downloads site.

To review:
  • The hotfix release notes, see PD27417.
  • Other DE known and resolved issues, see KB84502.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, visit the Product Downloads site at http://www.mcafee.com/us/downloads/downloads.aspx.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

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