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MOVE AntiVirus Multi-Platform pop-up notifications are not received
Technical Articles ID:   KB89316
Last Modified:  6/17/2019


McAfee MOVE AntiVirus Multi-Platform (MOVE AV Multi-Platform) 4.5.x. 4.0, 3.6


MOVE AV Multi-Platform pop-up notifications are not received from McAfee Agent 5.0.4 or older using McAfee Platform Technology (MPT).


MOVE AV Multi-Platform uses the McTray notification functionality of McAfee Agent for receiving pop-up notifications on a client. The McTray notification process uses certificate-based authentication. The certificate that is used has now expired, and the MPT suite is failing to load the McTray.dll file, which the pop-up notifications depend on.

NOTE: This does not affect policy enforcement because this function does not use certificate-based authentication.


Update the certificate by using the Super Dat Manager (SDM) to push the McAfee Agent “Message Bus Certificate Updater” down to the client. When the certificate updates, perform a restart of the client. The McTray notifications will then begin working again.

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