Loading...

Knowledge Center


MOVE AntiVirus Multi-Platform pop-up notifications are not received
Technical Articles ID:   KB89316
Last Modified:  5/17/2017

Environment

McAfee MOVE AntiVirus Multi-Platform (MOVE AV Multi-Platform) 4.5.x. 4.0, 3.6

Problem

MOVE AV Multi-Platform pop-up notifications are not received from McAfee Agent 5.0.4 or older using McAfee Platform Technology (MPT).

Cause

MOVE AV Multi-Platform uses the McTray notification functionality of McAfee Agent for receiving pop-up notifications on a client. The McTray notification process uses certificate-based authentication. The certificate that is used has now expired, and the MPT suite is failing to load the McTray.dll file, which the pop-up notifications depend on.

NOTE: This does not affect policy enforcement because this function does not use certificate-based authentication.

Workaround

Update the certificate by using the Super Dat Manager (SDM) to push the McAfee Agent “Message Bus Certificate Updater” down to the client. When the certificate updates, perform a restart of the client. The McTray notifications will then begin working again.

Rate this document

Beta Translate with

Select a desired language below to translate this page.

Glossary of Technical Terms


 Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.