Loading...

Knowledge Center


Error -2147023143: There are no more endpoints available from the endpoint mapper
Technical Articles ID:   KB89341
Last Modified:  7/9/2018

Environment

McAfee Agent (MA) 5.0.x, 4.8
McAfee ePolicy Orchestrator (ePO) 5.x

Problem

You see the following error in the client agent log file:
 
2015-07-02 12:28:09.970    I    #10276   Agent    Agent communication thread started
2015-07-02 12:28:09.970    I    #10264   Agent    Agent data channel communication thread started
2015-07-02 12:28:09.970    I    #6980    Agent    Agent will connect to Server in randomized full ASCI interval : 3600 seconds
2015-07-02 12:28:09.974    E    #6980    Util     Error trace:
2015-07-02 12:28:09.974    E    #6980    Cmalib   [Add CMA to Windows Firewall]->
2015-07-02 12:28:09.974    E    #6980    Util     [CoCreateInstance,{F7898AF5-CAC4-4632-A2EC-DA06E5111AF2}]->
2015-07-02 12:28:09.974    E    #6980    Util     error -2147023143: There are no more endpoints available from the endpoint mapper.
2015-07-02 12:28:09.975    E    #6980    Util     Error trace:
2015-07-02 12:28:09.975    E    #6980    Cmalib   [Add CMA to Windows Firewall]->
2015-07-02 12:28:09.975    E    #6980    Util     [CoCreateInstance,{F7898AF5-CAC4-4632-A2EC-DA06E5111AF2}]->
2015-07-02 12:28:09.975    E    #6980    Util     error -2147023143: There are no more endpoints available from the endpoint mapper.

 
Agent communication to the ePO server might fail, or the client machine might not update or enforce new policies.

Cause

This error occurs when MA attempts to add itself as an exception to the firewall, and fails for any reason. The failure could occur because the firewall is already disabled, or because communication is blocked despite MA already being excluded in the firewall rules.

Solution

Ensure communication port 443 is open in your firewall or change the port ePO uses for agent-to-server communication to a port you can open in your environment.

For more information on agent-to-server communication, see the "Managing agent-server communication" section in the ePO Product Guide for your version:
  • PD26914 - ePO 5.9.0 Product Guide
  • PD25504 - ePO 5.3.x Product Guide
  • PD24808 - ePO 5.1.x Product Guide

Workaround

Ensure your firewall is enabled, and frameworkservice.exe is excluded.

Use the documentation for your firewall product or contact your firewall manufacturer for instructions to add an exclusion for frameworkservice.exe; the McAfee Common Framework.

Rate this document

Languages:

This article is available in the following languages:

English United States
Japanese

Beta Translate with

Select a desired language below to translate this page.

Glossary of Technical Terms


 Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.