Windows 7 system hangs with Exploit Prevention enabled

技術的な記事 ID: KB89407
最終更新: 3/2/2020

環境

McAfee Endpoint Security (ENS) Threat Prevention 10.5.x
Microsoft Windows 7

問題

With ENS Threat Prevention 10.5.x installed and Exploit Prevention enabled, the Windows 7 system hangs and the user is unable to log on. This issue can occur immediately after installing ENS Threat Prevention, or it might occur later (for example, after a few weeks).

原因

There is a lock on a thread that is involved in an Exploit Prevention call.

解決策

This issue is resolved in ENS 10.5.1 Hotfix 2.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

回避策

Disable Exploit Prevention:

Log on to the ePolicy Orchestrator console.
Click Menu, Policy, Policy Catalog.
Select Endpoint Security Threat Prevention from the Product drop-down list.
Select Exploit Prevention from the Category drop-down list.
Click the policy.
Deselect Enable Exploit Prevention.
Click Save.
To apply the policy to systems, perform an agent wake-up call.

影響を受ける製品

Endpoint Security Threat Prevention 10.5.x (EOL)
Known Issue/Product Defect

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Windows 7 system hangs with Exploit Prevention enabled

環境

問題

原因

解決策

回避策

影響を受ける製品

言語:

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Knowledge Center

Windows 7 system hangs with Exploit Prevention enabled

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問題

原因

解決策

回避策

影響を受ける製品

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