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BitLocker fails to activate (logs show: Sent event with id 35259)
Technical Articles ID:   KB89412
Last Modified:  7/16/2018

Environment

McAfee Management of Native Encryption (MNE) 4.x, 3.x, 2.x

For details of MNE supported environments, see KB79375.

Problem

BitLocker fails to activate after successfully installing MNE to a supported Windows client.

MneService_Activity.log records the following errors:
MNEService(1776,3972) <SYSTEM> EpoComms.property.Activity: MA requesting properties
MNEService(1776,3972) <SYSTEM> EpoComms.property.Activity: == Start of Property Collection ==
MNEService(1776,3972) <SYSTEM> EpoComms.property.Error: Property provider failed to provide properties: WMIALCOMInitException: Failed to connect to WMI service (COMConnection.cpp,49)
MNEService(1776,3972) <SYSTEM> Business.Activity: Property is not supported on the system: [MachineInformation:]
MNEService(1776,3972) <SYSTEM> TaskProcessor.Activity: Unexpected exception while executing task
MNEService(1776,3972) <SYSTEM> OSSupport.Warning: Caught exception while checking for BitLocker support: WMIALCOMInitException: Failed to connect to WMI service (COMConnection.cpp,49)
MNEService(1776,3972) <SYSTEM> PolicyCompliance.Error: Failed to calculate PolicyCompliance property.
MNEService(1776,3972) <SYSTEM> EpoComms.event.Activity: Sent event with id 35259
MNEService(1776,3972) <SYSTEM> EncryptionProvider.Activity: System is not FIPS compliant: FIPS not enabled in GPO
MNEService(1776,3972) <SYSTEM> EpoComms.property.Error: One or more property providers failed to retrieve properties
MNEService(1776,3972) <SYSTEM> EpoComms.property.Activity: == End of Property Collection ==
 
MneService_Debug.log records the following errors:
MNEService(1776,3972) <SYSTEM> EpoComms.property.Activity: MA requesting properties
MNEService(1776,3972) <SYSTEM> EpoComms.property.Activity: == Start of Property Collection ==
MNEService(1776,3972) <SYSTEM> EpoComms.property.Error: Property provider failed to provide properties: WMIALCOMInitException: Failed to connect to WMI service (COMConnection.cpp,49)
..
MNEService(1776,3972) <SYSTEM> PolicyCompliance.Error: Failed to calculate PolicyCompliance property.
MNEService(1776,3972) <SYSTEM> EpoComms.event.Activity: Sent event with id 35259
MNEService(1776,3972) <SYSTEM> EpoComms.property.Error: One or more property providers failed to retrieve properties

Macompatsvc_EPO.log records the following errors:
macompatsvc(4768.7752) lpc.Warning: CollectProperties failed for software MNEWIN__4100, still check property bag sent.
macompatsvc(4768.11900) plugin.Info: Property collection finished.

Cause

The Windows WMI service is not available or is missing, which causes the MNE activation to fail.

Solution

For MNE to activate, re-register the BitLocker WMI (win32_encryptablevolume) class.

Refer to the Microsoft article 2756402 for details: http://support.microsoft.com/kb/2756402.

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