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Duplicate entries are created in the System Tree when you perform an AD Sync in ePolicy Orchestrator 5.9.0 or 5.3.3
Technical Articles ID:   KB89427
Last Modified:  1/24/2018
Rated:

Environment

McAfee ePolicy Orchestrator (ePO) 5.9.0, 5.3.3

Problem

When you perform an Active Directory (AD) Sync in ePO 5.3.3 or 5.9.0, duplicate entries might be created for computers that exist in the System Tree. The duplicate entries can be created even though you selected the Leave systems in their current System Tree location only option.

This behavior differs from previous versions of ePO.

Solution

For ePO 5.3.3 users:
McAfee investigated this issue and a Proof of Concept (POC) Build is currently available to resolve this issue. To obtain the POC Build, log on to the ServicePortal and create a Service Request at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR. Include this article number in the Problem Description field.


For ePO 5.9.0 users:
This issue is resolved in ePO 5.9.1, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.

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