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Lotus Notes email no longer works after uninstalling VirusScan Enterprise 8.8 or upgrading to Endpoint Security 10.5.x
Technical Articles ID:   KB89435
Last Modified:  11/13/2017
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Environment

McAfee Endpoint Security (ENS) 10.5.x
McAfee VirusScan Enterprise (VSE) 8.8 Patch 1 - 9
IBM Lotus Notes

Problem

After you upgrade from VSE 8.8 to ENS 10.5.x, the Lotus Notes email client no longer works.

The McAfee_Endpoint_Security_Migration_McAfee VirusScan Enterprise_8 log may contain messages similar to the following:
MSI (s) (3C:3C) [18:35:22:047]: Executing op: ActionStart(Name=DeleteLotusNotesFiles,,)
<= leave custom action EnableWindowsDefender()
MSI (s) (3C:3C) [18:35:22:047]: Executing op: CustomActionSchedule(Action=DeleteLotusNotesFiles,ActionType=1090,Source=BinaryData,Target=DeleteLotusNotesFiles "c:\Program Files\IBM\Lotus\Notes",)

MSI (s) (3C:3C) [18:35:22:453]: Executing op: ActionStart(Name=DefRemoveLeftoversDELETELOTUSFILES,,)
MSI (s) (3C:3C) [18:35:22:453]: Executing op: CustomActionSchedule(Action=DefRemoveLeftoversDELETELOTUSFILES,ActionType=1026,Source=BinaryData,Target=DefRemoveLeftovers "c:\Program Files\IBM\Lotus\Notes",)

Problem

After you uninstall VSE 8.8, the Lotus Notes email client no longer works.

Solution

This issue is resolved in Endpoint Security 10.5.3, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.

Solution

This issue is resolved in VirusScan Enterprise 8.8 Update 10, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.


The following is extracted from the VSE 8.8 Patch 10 release notes (PD27206):

1199950 - An uninstall operation that repeatedly searches and replaces files in the Lotus Notes directory has been removed. Lotus Notes continues to work after VirusScan Enterprise is removed.

To review other known and resolved VSE issues, see KB70393.

VSE 8.8 Update 11 is the latest update available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.

NOTE: VSE 8.8 Update 11 supports all supported Windows operating systems.

Workaround

CAUTION: This article contains information about opening or modifying the registry.
  • The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
  • Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see: http://support.microsoft.com/kb/256986.
  • Do not run a REG file that is not confirmed to be a genuine registry import file.

Delete the following registry values before you upgrade to ENS or uninstall VSE:
  1. Press Windows+R, type regedit, and click OK.
  2. Check for the following registry values and delete the one that exists on the system:

    HKLM\Software\McAfee\DesktopProtection\szNotesDir
    or
    HKLM\Software\Wow6432Node\McAfee\DesktopProtection\szNotesDir

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