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McAfee Installation success or error status 1603 (Encryption product fails to install)
Technical Articles ID:   KB89494
Last Modified:  5/28/2019

Environment

McAfee Drive Encryption (DE) - all supported versions
McAfee File and Removable Media Protection (FRP) - all supported versions

For details of DE supported environments, see KB79422.
For details of FRP supported environments, see KB81149.

Problem

FRP fails to install.

You see the following error on the client when FRP fails to complete the installation:
 
McAfee File And Removable Media
There is a problem with the Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor

The FRP installation log (eeff64.log) records the following errors:
 
MSI (c) (74:8C) [11:25:13:794]: Note: 1: 1708
MSI (c) (74:8C) [11:25:13:794]: Note: 1: 2205 2:  3: Error
MSI (c) (74:8C) [11:25:13:794]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (c) (74:8C) [11:25:13:794]: Note: 1: 2205 2:  3: Error
MSI (c) (74:8C) [11:25:13:794]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (c) (74:8C) [11:25:13:794]: Product: McAfee File and Removable Media Protection -- Installation failed.
MSI (c) (74:8C) [11:25:13:794]: Windows Installer installed the product. Product Name: McAfee File and Removable Media Protection.
Product Version: #.#.#. Product Language: 1033. Manufacturer: McAfee. Installation success or error status: 1603.
MSI (c) (74:8C) [11:25:13:794]: Grabbed execution mutex.
MSI (c) (74:8C) [11:25:13:794]: Cleaning up uninstalled install packages, if any exist
MSI (c) (74:8C) [11:25:13:794]: MainEngineThread is returning 1603

Cause

MSI hidden file properties issue.

Solution

Rename the Microsoft Config.MSI hidden folder, which resides on the root of drive C (c:\config.msi), then re-install/deploy the McAfee DE/FRP encryption product to the client.

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