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System crash (blue screen) Bugcheck 3B on Windows Server 2008 R2 64-bit
Technical Articles ID:   KB89550
Last Modified:  6/30/2017

Environment

McAfee VirusScan Enterprise (VSE) 8.8 Patch 7 (build 8.8.0.1528)

Microsoft Windows Server 2008 R2 (64-bit)

For details of VSE 8.x supported environments, see KB51111.

Problem

You see a Random Bugcheck 3B system crash (blue screen) on Windows Server 2008 R2 Standard on systems with VSE 8.8 Patch 7.

NOTE: This issue may also apply to systems with Patch 8 installed, but to date, none have been reported.

The stack of the crashing thread indicates a call to mfehidk.sys.

Crash (.dmp) file would show the following characteristics:
 

*****************************************************************************
*                        Bugcheck Analysis                                    *
*****************************************************************************

BugCheck 3B, {c0000005, fffff8800123325e, fffff8802d4e4af0, 0}

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800123325e, Address of the instruction which caused the bugcheck
Arg3: fffff8802d4e4af0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

OS Name   Microsoft Windows Server 2008 R2 Standard
Version Info   6.1.7601 Service Pack 1 Build 7601
Machine Name   PHXSIMATS18
System Type   x64-based PC

HKEY_LOCAL_MACHINE\Software\Wow6432node\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8800
Name   Type   Data
Version   STRING   8.8.0.1528
HotFixVersions   STRING   7

HKEY_LOCAL_MACHINE\Software\Wow6432node\Network Associates\ePolicy Orchestrator\Application Plugins\EPOAGENT3000
Name   Type   Data
Version   STRING   5.0.4.470

BugCheck 3B, {c0000005, fffff8800123325e, fffff8802d4e4af0, 0}

*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for CtxSbx.sys
*** ERROR: Module load completed but symbols could not be loaded for CtxAltStr.sys
Probably caused by : mfehidk.sys ( mfehidk+3325e )

Solution

{VSE88P9.EN_US}

To view other key known and resolved issues, see KB70393.

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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