You see a Random Bugcheck 3B system crash (blue screen) on Windows Server 2008 R2 Standard on systems with VSE 8.8 Patch 7.
NOTE: This issue might also apply to systems with Patch 8 installed, but to date, none have been reported.
The stack of the crashing thread indicates a call to
mfehidk.sys.
The Crash (.dmp) file shows the following characteristics:
*****************************************************************************
* Bugcheck Analysis *
*****************************************************************************
BugCheck 3B, {c0000005, fffff8800123325e, fffff8802d4e4af0, 0}
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800123325e, Address of the instruction which caused the bugcheck
Arg3: fffff8802d4e4af0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
OS Name Microsoft Windows Server 2008 R2 Standard
Version Info 6.1.7601 Service Pack 1 Build 7601
Machine Name PHXSIMATS18
System Type x64-based PC
HKEY_LOCAL_MACHINE\Software\Wow6432node\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8800
Name Type Data
Version STRING 8.8.0.1528
HotFixVersions STRING 7
HKEY_LOCAL_MACHINE\Software\Wow6432node\Network Associates\ePolicy Orchestrator\Application Plugins\EPOAGENT3000
Name Type Data
Version STRING 5.0.4.470
BugCheck 3B, {c0000005, fffff8800123325e, fffff8802d4e4af0, 0}
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for CtxSbx.sys
*** ERROR: Module load completed but symbols could not be loaded for CtxAltStr.sys
Probably caused by : mfehidk.sys ( mfehidk+3325e )
