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System crash (blue screen) Bugcheck 3B on Windows Server 2008 R2 64-bit
Technical Articles ID:   KB89550
Last Modified:  6/30/2017

Environment

McAfee VirusScan Enterprise (VSE) 8.8 Patch 7 (build 8.8.0.1528)

Microsoft Windows Server 2008 R2 (64-bit)

For details of VSE 8.x supported environments, see KB51111.

Problem

You see a Random Bugcheck 3B system crash (blue screen) on Windows Server 2008 R2 Standard on systems with VSE 8.8 Patch 7.

NOTE: This issue may also apply to systems with Patch 8 installed, but to date, none have been reported.

The stack of the crashing thread indicates a call to mfehidk.sys.

Crash (.dmp) file would show the following characteristics:
 

*****************************************************************************
*                        Bugcheck Analysis                                    *
*****************************************************************************

BugCheck 3B, {c0000005, fffff8800123325e, fffff8802d4e4af0, 0}

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800123325e, Address of the instruction which caused the bugcheck
Arg3: fffff8802d4e4af0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

OS Name   Microsoft Windows Server 2008 R2 Standard
Version Info   6.1.7601 Service Pack 1 Build 7601
Machine Name   PHXSIMATS18
System Type   x64-based PC

HKEY_LOCAL_MACHINE\Software\Wow6432node\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8800
Name   Type   Data
Version   STRING   8.8.0.1528
HotFixVersions   STRING   7

HKEY_LOCAL_MACHINE\Software\Wow6432node\Network Associates\ePolicy Orchestrator\Application Plugins\EPOAGENT3000
Name   Type   Data
Version   STRING   5.0.4.470

BugCheck 3B, {c0000005, fffff8800123325e, fffff8802d4e4af0, 0}

*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for CtxSbx.sys
*** ERROR: Module load completed but symbols could not be loaded for CtxAltStr.sys
Probably caused by : mfehidk.sys ( mfehidk+3325e )

Solution

This issue is resolved in VirusScan Enterprise 8.8.0 Update 9, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.


To view other key known and resolved issues, see KB70393.

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