The remote McAfee Agent Log View is blank; no logs can be selected

Artículos técnicos ID: KB89592
Última modificación: 6/14/2021

Entorno

McAfee Agent (MA) 5.x

Problema

When you try to remotely view the MA logs from the ePO console, the webpage loads, but does not display any information.

You are unable to select anything because products and log files are not listed.

Motivo

This issue occurs when Task descriptions in the log files contain unescaped characters.

A user has created a task that contains a backslash (\) character in the task name. And, the HTTP engine incorrectly interprets it, which causes a syntax error.

Solución

Remove the invalid character:

Log on to the ePO Console.
Locate any tasks with names that contain the backslash (\) character.
Edit each applicable task and remove that character.
Save the change.

For example, rename a task called VSE \ Endpoint Update to VSE and Endpoint Update.

NOTE: The change must also roll throughout the existing MA log files until the old task names are no longer anywhere in the agent logs.

Productos implicados

Known Issue/Product Defect
McAfee Agent 5.6.x

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Knowledge Center

The remote McAfee Agent Log View is blank; no logs can be selected

Entorno

Problema

Motivo

Solución

Productos implicados

Idiomas:

Glosario de términos técnicos

Title

Title

Knowledge Center

The remote McAfee Agent Log View is blank; no logs can be selected

Entorno

Problema

Motivo

Solución

Productos implicados

Idiomas:

Glosario de términos técnicos

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