Installed VSCore version doesn't meet expectations (SiteAdvisor Enterprise 3.5 Patch 5 installation fails)

Technical Articles ID: KB89602
Last Modified: 7/25/2017

Environment

McAfee SiteAdvisor Enterprise (SAE) 3.5 Patch 5

Problem

Installation of SAE 3.5 Patch 5 fails.

The SAE Launch Extended.Log contains the following error:

[2017-07-18 10:28:47:128] [I] [BootstrapSetup.cpp] IsVSCoreInCompatible 130 iMin & iActual (15) @ index [0], are same; Continuing comparison for the remaining version components.

[2017-07-18 10:28:47:128] [I] [BootstrapSetup.cpp] IsVSCoreInCompatible 118 Installed VSCore version doesn't meet expectations; iIterationCounter [1], iMin [4], iActual [1].

Hence declaring VSCore's Version as Incompatible.

Cause

The VSCore version present is not compatible with SAE 3.5 Patch 5. VSCore 15.4.0.649.22 or later is required. For instructions to verify the VSCore version installed on a client machine, see KB87530.

This VSCore version check occurs only when you have a version of VSCore already installed. This check will not occur for fresh installations where VSCore is not installed, and the SAE 3.5 Patch 5 installation will proceed.

Solution

Deploy one the following McAfee products that includes VSCore 15.4.0.649.22 or later.

Data Exchange Layer 2.0 or later
Data Loss Prevention Endpoint 9.3 Patch 6 or later, 9.4 Patch 1 or later
Endpoint Intelligence Agent 2.6 or later
Endpoint Security 10.1.0 or later
Host Intrusion Prevention 8.0 Patch 7 or later
McAfee Active Response 1.0 or later
McAfee Client Proxy 2.1.1 or later
VirusScan Enterprise 8.8 Patch 7 or later

Affected Products

Install/Uninstall
SiteAdvisor Enterprise 3.5
Upgrade/Migrate

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Installed VSCore version doesn't meet expectations (SiteAdvisor Enterprise 3.5 Patch 5 installation fails)

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Problem

Cause

Solution

Affected Products

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Installed VSCore version doesn't meet expectations (SiteAdvisor Enterprise 3.5 Patch 5 installation fails)

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Affected Products

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