Installed VSCore version doesn't meet expectations (SiteAdvisor Enterprise 3.5 Patch 5 installation fails)
Technical Articles ID:
KB89602
Last Modified: 7/25/2017
Last Modified: 7/25/2017
Installed VSCore version doesn't meet expectations (SiteAdvisor Enterprise 3.5 Patch 5 installation fails)
Technical Articles ID:
KB89602
Last Modified: 7/25/2017 Environment
McAfee SiteAdvisor Enterprise (SAE) 3.5 Patch 5
ProblemInstallation of SAE 3.5 Patch 5 fails.
The SAE Launch Extended.Log contains the following error: [2017-07-18 10:28:47:128] [I] [BootstrapSetup.cpp] IsVSCoreInCompatible 130 iMin & iActual (15) @ index [0], are same; Continuing comparison for the remaining version components.
[2017-07-18 10:28:47:128] [I] [BootstrapSetup.cpp] IsVSCoreInCompatible 118 Installed VSCore version doesn't meet expectations; iIterationCounter [1], iMin [4], iActual [1].
Hence declaring VSCore's Version as Incompatible.
Cause
The VSCore version present is not compatible with SAE 3.5 Patch 5. VSCore 15.4.0.649.22 or later is required. For instructions to verify the VSCore version installed on a client machine, see KB87530. This VSCore version check occurs only when you have a version of VSCore already installed. This check will not occur for fresh installations where VSCore is not installed, and the SAE 3.5 Patch 5 installation will proceed. Solution
Deploy one the following McAfee products that includes VSCore 15.4.0.649.22 or later.
Affected ProductsGlossary of Technical Terms |
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