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VirusScan Enterprise events are not parsed after removing MSXML4 and migrating to MSXML6 on the ePolicy Orchestrator server
Technical Articles ID:   KB89603
Last Modified:  7/24/2017

Environment

McAfee VirusScan Enterprise (VSE) 8.8 with/without Patches 1-9

For details of VSE supported environments, see KB51111.

Problem

After migrating from MSXML4 to MSXML6 on the ePolicy Orchestrator (ePO) server, the VSE reporting extension fails to allow events to be parsed from the VSE clients because MSXML4 is no longer supported by Microsoft due to a security vulnerability.

No events appear on the Threat Events page.

Cause

MSXML 4 is not required by ePO, but is included to provide legacy support for some older point product extensions. After these extensions are retired, ePO will no longer require MSXML 4 and it will no longer be included in future versions of ePO.

Solution

VSE 8.8 Patch 10 and later will support MSXML 6.0.

{VSE88P10.EN_US}

{VSE88PATCHES.EN_US}

Related Information

To view the management statement about McAfee legacy products that use MSXML, see KB83232.

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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