Events are not parsed after MSXML4 is removed and migrated to MSXML6

Technical Articles ID: KB89603
Last Modified: 7/23/2020

Environment

McAfee VirusScan Enterprise (VSE) 8.8 with/without Patches 1–9

For details of VSE supported environments, see KB51111.

Problem

After you migrate from MSXML4 to MSXML6 on the ePO server, the VSE reporting extension fails to allow events to be parsed from the VSE clients.

No events appear on the Threat Events page.

Cause

Microsoft does not support MSXML4 due to a security vulnerability.

ePO does not need MSXML 4. But, it is included to provide legacy support for some older managed product extensions. After these extensions are retired, ePO will not need MSXML 4. It will no longer be included in future versions of ePO.

Solution

VSE 8.8 Patch 10 and later supports MSXML 6.0.

This issue is resolved in VirusScan Enterprise 8.8 Update 10, which is available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.

VSE 8.8 Patch 16 is the latest patch available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.

NOTE: VSE 8.8 Patch 16 supports all supported Windows operating systems.

Related Information

To view the management statement about McAfee legacy products that use MSXML, see KB83232.

Affected Products

Known Issue/Product Defect
Upgrade/Migrate
VirusScan Enterprise 8.8

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Events are not parsed after MSXML4 is removed and migrated to MSXML6

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Glossary of Technical Terms

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Knowledge Center

Events are not parsed after MSXML4 is removed and migrated to MSXML6

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Glossary of Technical Terms

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