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Case ID skips several thousand numbers when selecting Case Management in Enterprise Security Manager
Technical Articles ID:   KB89668
Last Modified:  3/23/2018

Environment

McAfee SIEM Enterprise Security Manager (ESM) 10.x.x, 9.6.x

Problem

Selecting Case Management results in the Case ID sequentially increasing normally (40, 41, 42, 43...), but then skipping several thousand numbers and increasing sequentially again (8193, 8194, 8195, 8196...).

Cause

This issue is usually the result of the database not having been shut down properly (for example, a hard reboot or kill of the dbserver).

Solution

This behavior occurs by design to ensure that data integrity is maintained. It is considered normal and is expected to occur when the database has not been properly shut down.

If you require a change to product functionality, submit a new product idea at:

https://community.mcafee.com/t5/Enterprise-Product-Ideas/idb-p/business-ideas

The Ideas forum is accessible only to McAfee business and enterprise customers. To access the Ideas forum, click Sign In and enter either your McAfee ServicePortal (https://support.mcafee.com) or McAfee Community User ID and password. If you do not yet have a McAfee ServicePortal or McAfee Community account, click Register to register for a new account on either website.

For more information about product ideas, see KB60021.

NOTE: The Ideas forum replaces the previous Product Enhancement Request system.

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