Solidifier hangs on reboot when going from enable mode to disable mode

Technical Articles ID: KB89679
Last Modified: 7/15/2020

Environment

McAfee Application and Change Control (MACC) 8.0.0.651
Microsoft Windows (all versions)

Problem

Solidifier stops responding during restart when going from enable mode to disable mode.

Cause

The Cryptographic service (Cryptsvc) that starts after MACC is enabled causes Windows to enter a hung start during start.

Workaround

The Cryptographic Service is a Microsoft service and is one of the last services to start. This workaround reduces the chance of the service hanging during a restart from enabled mode to disabled mode.

Add Cryptographic Service as a dependent service for Solidifier:

Run the Solidifier CLI.
Place the client in update mode by running the command:

sadmin update

Run the following command on the client:

sc config scsrvc depend= CryptSvc

Affected Products

Application and Change Control 8.0.x

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Knowledge Center

Solidifier hangs on reboot when going from enable mode to disable mode

Environment

Problem

Cause

Workaround

Affected Products

Languages:

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Title

Knowledge Center

Solidifier hangs on reboot when going from enable mode to disable mode

Environment

Problem

Cause

Workaround

Affected Products

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