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Knowledge Center


Data Loss Prevention Endpoint HelpDeskTool language cannot be switched from Japanese to English
Technical Articles ID:   KB89691
Last Modified:  8/16/2017

Environment

McAfee Data Loss Prevention Endpoint (DLP Endpoint)11.0.0, 10.0.200, 9.4.200
Help Desk Tool Extension 2.0.0.130 or older

Problem

Launching an English language ePolicy Orchestrator (ePO) console, on a client with a Japanese OS, results in the HelpDeskTool displaying in Japanese only.

Solution

This is a known issue that has been scheduled to be included in a future release of the HelpDeskTool extension (build 2.0.0.131 or newer). 

NOTE: Any future product functionality or releases mentioned in the Knowledge Base are intended to outline our general product direction and should not be relied on, either as a commitment, or when making a purchasing decision.

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Languages:

This article is available in the following languages:

English United States
Japanese

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