Notifications are not sent when automatic mail notification rule triggers

Technical Articles ID: KB89777
Last Modified: 12/22/2021

McAfee Data Loss Prevention (DLP) Endpoint - all supported versions

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

You create and enable an automatic mail notification rule, but notifications are not sent when the rule triggers.

The From field is populated with an invalid email address. In the From field, a placeholder or a dummy entry of dlp@intel.com is present.

Update the From field with the registered sender in ePolicy Orchestrator (ePO):

Remove dlp@intel.com from the From field of the rule.
Navigate to Menu, Configuration, Email Server in the ePO console.
Identify the email address of the registered sender in the email server configuration of ePO.
Update the automatic mail notification rule with the registered sender email address identified in the previous step.

Data Loss Prevention Endpoint 11.6.x
Data Loss Prevention Endpoint 11.4.x (EOL)

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