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System becomes unresponsive during a restart after applying a Microsoft update on a Windows 7 client and Server 2008 R2
Technical Articles ID:   KB89787
Last Modified:  12/7/2017
Rated:


Environment

McAfee VirusScan Enterprise (VSE) 8.8 Patch 9

Microsoft Windows 7 SP1 (32-bit and 64-bit)
Microsoft Windows Server 2008 R2

Problem

A small number of Windows 7/Server 2008 R2 systems become unresponsive during a system startup and after applying a Windows update.

The issue is random and affects a limited number of systems. For example, only 80 systems would see the problem out of 18,000 that applied the Windows Update.

Cause

A thread in the process Wininit.exe becomes blocked while waiting on a validation attempt in McAfee Validation Trust (VTP). Wininit.exe is locked because it is the same resource needed by VTP for the verification, which leads to a deadlock on Windows 7/Server 2008 R2 systems.

Solution

This issue is resolved in VirusScan Enterprise 8.8 Update 10, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.


VSE 8.8 Update 11 is the latest update available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.

NOTE: VSE 8.8 Update 11 supports all supported Windows operating systems.

Workaround

Perform a system restart to allow the system to recover.

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