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System becomes unresponsive during a restart after applying a Microsoft update on a Windows 7 client and Server 2008 R2
Technical Articles ID:   KB89787
Last Modified:  12/7/2017
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Environment

McAfee VirusScan Enterprise (VSE) 8.8 Patch 9

Microsoft Windows 7 SP1 (32-bit and 64-bit)
Microsoft Windows Server 2008 R2

Problem

A small number of Windows 7/Server 2008 R2 systems become unresponsive during a system startup and after applying a Windows update.

The issue is random and affects a limited number of systems. For example, only 80 systems would see the problem out of 18,000 that applied the Windows Update.

Cause

A thread in the process Wininit.exe becomes blocked while waiting on a validation attempt in McAfee Validation Trust (VTP). Wininit.exe is locked because it is the same resource needed by VTP for the verification, which leads to a deadlock on Windows 7/Server 2008 R2 systems.

Solution

{VSE88P10.EN_US}

{VSE88PATCHES.EN_US}

Workaround

Perform a system restart to allow the system to recover.

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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