Remote Provisioning Tool for Mac requires a system restart before the client can communicate with the ePO server

Technical Articles ID: KB89834
Last Modified: 3/18/2020

Environment

McAfee Management of Native Encryption (MNE) 4.1.1.x and earlier releases
McAfee ePolicy Orchestrator (ePO) Remote Provisioning Tool

Mac FileVault

For details of MNE supported environments, see KB79375.

Summary

With McAfee Agent (MA), it is possible to provision MA in unmanaged mode, to connect to the ePO server.

MA can be configured in remote management mode using the McAfee ePO Remote Provisioning Tool. This tool is bundled with MNE 2.0 and later. The tool provides an easy-to-use interface for remote provisioning with the ePO server.

Problem

You can:

Correctly populate the fields of the standalone version of the MNE for Mac Remote Provisioning Tool.
Connect to the ePO Server
Successfully install MNE.

But, the client fails to communicate with the ePO server until after a system restart is initiated on the Mac client.

Cause

The MNE for Mac Remote Provisioning Tool requires a system restart before it can communicate with the ePO server.

Solution

This issue is resolved with MNE 4.1.2 (build 4.1.2.41), which is available from the Product Downloads site.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

Restart the Mac client. The McAfee Agent can then communicate with the ePO server and allow FileVault to be managed through MNE.

Affected Products

Install/Uninstall
Known Issue/Product Defect
Management of Native Encryption 4.x

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Knowledge Center

Remote Provisioning Tool for Mac requires a system restart before the client can communicate with the ePO server

Environment

Summary

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

Remote Provisioning Tool for Mac requires a system restart before the client can communicate with the ePO server

Environment

Summary

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title