Remote Provisioning Tool for Mac requires a system restart before the client can communicate with the ePO server

Technical Articles ID: KB89834
Last Modified: 3/18/2020

Environment

McAfee Management of Native Encryption (MNE) 4.1.1.x and earlier releases
McAfee ePolicy Orchestrator (ePO) Remote Provisioning Tool

Mac FileVault

For details of MNE supported environments, see KB79375.

Summary

With McAfee Agent (MA), it is possible to provision MA in unmanaged mode, to connect to the ePO server.

MA can be configured in remote management mode using the McAfee ePO Remote Provisioning Tool. This tool is bundled with MNE 2.0 and later. The tool provides an easy-to-use interface for remote provisioning with the ePO server.

Problem

You can:

Correctly populate the fields of the standalone version of the MNE for Mac Remote Provisioning Tool.
Connect to the ePO Server
Successfully install MNE.

But, the client fails to communicate with the ePO server until after a system restart is initiated on the Mac client.

Cause

The MNE for Mac Remote Provisioning Tool requires a system restart before it can communicate with the ePO server.

Solution

This issue is resolved with MNE 4.1.2 (build 4.1.2.41), which is available from the Product Downloads site.

更新和主版本中的问题解决方案是累积性的，因此，技术支持建议您安装最新版本。要查找产品的最新版本，请访问产品下载站点，网址为：http://www.mcafee.com/us/downloads/downloads.aspx。

McAfee 产品软件、升级、维护版本及文档均可从产品下载站点 (http://www.mcafee.com/us/downloads/downloads.aspx) 获取。

注意：您需要提供有效的授权号才能进行访问。 KB56057 为您提供有关产品下载站点的其他信息以及获取某些产品的其他位置。

Workaround

Restart the Mac client. The McAfee Agent can then communicate with the ePO server and allow FileVault to be managed through MNE.

Affected Products

Install/Uninstall
Known Issue/Product Defect
Management of Native Encryption 4.x

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Knowledge Center

Remote Provisioning Tool for Mac requires a system restart before the client can communicate with the ePO server

Environment

Summary

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Remote Provisioning Tool for Mac requires a system restart before the client can communicate with the ePO server

Environment

Summary

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

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