Data Exchange Layer client installer for Microsoft Windows fails

Technical Articles ID: KB89839
Last Modified: 8/12/2021

Environment

McAfee Data Exchange Layer (DXL) client 4.0.x

Problem

The DXL client installer for Microsoft Windows can fail if a policy is enforced during a DXL install or upgrade. The MSI log, McAfee_Data_Exchange_Layer_xxxxxxxxxxxxxx_x_client64.log, records the following:

InstallVSCoreExecute: (050C:0C98)(2017-07-21T15:06:52.649) MsiWriteToLog: (0C14:0630)(2017-07-21T15:06:52.618) ExecuteProcess: Waiting for process to complete
InstallVSCoreExecute: (050C:0C98)(2017-07-21T15:06:52.649) ExecuteProcess: Waiting for process to complete
InstallVSCoreExecute: (050C:0C98)(2017-07-21T15:06:52.649) BinaryDeferredRunner::operator(): Error 0xFFFFFFFF: Process returned non-zero return code : (null)

The VSCore log, McAfee_Data_Exchange_Layer_xxxxxxxxxxxxxx_x_client64_vscore_install.log, records the following:

...
[15:06:42:260] - AAC is not installed. err=170
...
[15:06:42:884] - ERROR! Failed to create AAC Control. err=170
...
[15:06:43:508] - ERROR! Failed to create AAC Control. err=170
...
[15:06:43:508] - parseIoctlFilter

[15:06:44:132] - parseIoctlFilter: Unable to create ProtectedLaunchControl 170
[15:06:44:132] - parseIoctlFilter: retval 0
[15:06:44:132] - ERROR: parseProtectedLaunch: parseIoctlFilter failed
...
[15:06:44:179] - Starting mfevtps as MMS service
[15:06:44:179] - StartMMSService: mfevtp
[15:06:44:179] - GetMMSServiceState:
[15:06:44:179] - Service mfevtp has state SERVICE_STOPPED
[15:06:44:179] - GetMMSServiceState: return=1
[15:06:44:179] - Start mfevtp
[15:06:45:427] - ERROR! StartMMSService failed. GetLastError()=1067
[15:06:45:427] - StartMMSService: exit=0
...
[15:06:46:877] - Attempting to start dependent service McShield
[15:06:46:877] - StartService: McShield (enable=1)
[15:06:46:924] - StartService: currentStartValue 4
[15:06:46:924] - StartService: preserved StartValue 2
[15:06:46:924] - Unlock Service DACL McShield
[15:06:48:266] - Start service failed. GetLastError=1068
...
[15:06:48:656] - StartMfevtpService: return=0
[15:06:48:656] - StartStopAllMMSServices: start=true
[15:06:48:671] - StartStopAllMMSServices: Skipping mfevtp (we will deal with it later)
...
[15:06:48:671] - Start mfefire [15:06:49:935] - ERROR! StartMMSService failed. GetLastError()=1067
...
[15:06:49:935] - Start mfehcs
[15:06:51:183] - ERROR! StartMMSService failed. GetLastError()=1067
...
[15:06:51:292] - Start mfefire
[15:06:52:540] - ERROR! StartMMSService failed. GetLastError()=1067
...
[15:06:52:540] - Total 1 Error Value present
[15:06:52:540] - Code [0x20003051] : Error while starting McAfee service.

[15:06:52:540] - Exit code will be 4294967295
...
[15:06:52:540] - Returning 4294967295

Cause

This issue occurs when a product tries to update the AAC policy. But, AAC is disabled because of a VSCore upgrade.

McAfee services can’t be started during the VSCore installation because AAC is busy (err=170). This conflict causes the system to hang until you force a restart.

Solution

To recover the system, press and hold the power button to force a hard restart. The system restarts normally. You can continue to install DXL. The DXL installation succeeds as long as no product tries to update the AAC policy again during the DXL installation process.

Affected Products

Data Exchange Layer 6.x
Known Issue/Product Defect

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Data Exchange Layer client installer for Microsoft Windows fails

Environment

Problem

Cause

Solution

Affected Products

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Knowledge Center

Data Exchange Layer client installer for Microsoft Windows fails

Environment

Problem

Cause

Solution

Affected Products

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