Scan Terminated, Authentication failed (ePO scheduled on-demand scan fails because of insufficient permissions)

技術的な記事 ID: KB89842
最終更新: 1/29/2020

環境

McAfee VirusScan Enterprise (VSE) 8.8 with or without any VSE patch

For details of VSE supported environments, see KB51111.

問題

A scheduled on-demand scan that is configured via ePolicy Orchestrator (ePO) and uses Windows user credentials fails to begin.

The OnDemandScanLog.txt records the following errors (Log location: %deflogdir%/OnDemandScanLog.txt)

Engine version = 5900.7806

AntiVirus DAT version = 8663.0

Number of detection signatures in EXTRA.DAT = None

Names of detection signatures in EXTRA.DAT = None

Scan Terminated Domain_NAme\Win2008-1$ Authentication failed

The status of Last Result under Full Scan in the VirusScan console shows Authentication Failed.

The following event might also be written to the Windows Application Event log:

Source: McLogEvent
Event ID: 257
Level: Information
Event Data Task fail to start

原因

Credentials entered at the ePO Console to run the ODS task do not have the appropriate permissions to run a scan on the target system.

解決策

As a best practice. McAfee recommends that you leave the credential fields blank when you schedule an ODS via an ePO task. This action allows the ODS to use the Windows System Account on the target systems, which ensures that the scan runs without any permission issues.

NOTES:

Some browsers or browser add-ons (extensions) use an auto-fill mechanism to automatically populate fields that require credentials.
This auto-fill mechanism might cause the scan task to inherit credentials when the task is created or edited. For best results, disable the auto-fill of credentials to avoid this issue.
The credentials assigned to the ODS on the client can be checked after the task is assigned to the client:
1. Open the VSE Console.
2. Right-click and select Properties of the ePO scheduled ODS.
3. In the right pane, click Schedule.
4. On the Task tab view, the User Account Settings fields.
  
  Typically, the User and Domain fields are blank, and asterisks populate the Password field.

影響を受ける製品

Best Practices
Configuration
VirusScan Enterprise 8.8

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Scan Terminated, Authentication failed (ePO scheduled on-demand scan fails because of insufficient permissions)

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問題

原因

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Scan Terminated, Authentication failed (ePO scheduled on-demand scan fails because of insufficient permissions)

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解決策

関連情報

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