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Error 1336. There was an error creating a temporary file that is needed to complete this installation (during an installation or upgrade to Endpoint Security 10.5.2)
Technical Articles ID:   KB89844
Last Modified:  12/8/2017
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Environment

McAfee Endpoint Security (ENS) 10.5.2
McAfee VirusScan Enterprise (VSE) 8.8.x

Problem

During an installation or upgrade to ENS 10.5.2, an error occurs during the installation process that causes an MSI pop-up error. Installation is successful, but systems occasionally get the following pop-up error:
 
Error 1336. There was an error creating a temporary file that is needed to complete this installation. Folder: C:\Program Files\McAfee\Endpoint Security\Threat Prevention. System error code: 5.

System Change

This issue occurs in the following scenarios:
  • You installed or deployed ENS 10.5.1 over VSE and upgraded to ENS 10.5.2.
  • You installed or deployed ENS 10.5.2.

Cause

C:\Program Files[(x86)]\McAfee\Endpoint Security\Threat Prevention\IPS\HipHandlers64.dll is not present. Because of the file missing from the IPS directory, MSI repair attempts to repair the installation and fails because of a lack of permission.

Solution

This issue is resolved in Endpoint Security 10.5.3, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.

Workaround

To work around this issue:
  1. Disable ENS Self Protection. From the ENS console, navigate to Settings, Common, and disable Self-protection.
  2. Click Update now in the ENS console and wait for the update to complete.
  3. Enable ENS Self Protection.

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