Error 1336. There was an error creating a temporary file that is needed to complete this installation (during an installation or upgrade to Endpoint Security 10.5.2)

技術的な記事 ID: KB89844
最終更新: 1/31/2020

環境

McAfee Endpoint Security (ENS) 10.5.2
McAfee VirusScan Enterprise (VSE) 8.8.x

問題

During an installation or upgrade to ENS 10.5.2, an error occurs during the installation process that causes an MSI pop-up error. Installation is successful, but systems occasionally get the following pop-up error:

Error 1336. There was an error creating a temporary file that is needed to complete this installation. Folder: C:\Program Files\McAfee\Endpoint Security\Threat Prevention. System error code: 5.

システムの変更

This issue occurs in the following scenarios:

You installed or deployed ENS 10.5.1 over VSE and upgraded to ENS 10.5.2.
You installed or deployed ENS 10.5.2.

原因

The file C:\Program Files[(x86)]\McAfee\Endpoint Security\Threat Prevention\IPS\HipHandlers64.dll is not present. Because of the file missing from the IPS directory, MSI repair attempts to repair the installation and fails because of a lack of permission.

解決策

This issue is resolved in Endpoint Security 10.5.3, which is available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. For more information about the Product Downloads site, and alternate locations for some products, see KB56057 - How to download Enterprise product updates and documentation.

Updates are cumulative; Technical Support recommends that you install the latest one.

回避策

To work around this issue:

Disable ENS Self-Protection. From the ENS console, navigate to Settings, Common, and disable Self-protection.
Click Update now in the ENS console and wait for the update to complete.
Enable ENS Self-Protection.

影響を受ける製品

Endpoint Security Threat Prevention 10.5.x (EOL)
Install/Uninstall
Known Issue/Product Defect
Upgrade/Migrate
VirusScan Enterprise 8.8

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Knowledge Center

Error 1336. There was an error creating a temporary file that is needed to complete this installation (during an installation or upgrade to Endpoint Security 10.5.2)

環境

問題

システムの変更

原因

解決策

回避策

影響を受ける製品

言語:

技術用語集

Title

Title

Knowledge Center

Error 1336. There was an error creating a temporary file that is needed to complete this installation (during an installation or upgrade to Endpoint Security 10.5.2)

環境

問題

システムの変更

原因

解決策

回避策

影響を受ける製品

言語:

技術用語集

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