Can't establish an SMB connection to a CIFS share

Technical Articles ID: KB89862
Last Modified: 12/22/2021

Environment

McAfee Data Loss Prevention (DLP) Endpoint 11.x
Mac OSX (all versions)

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

The DLP Endpoint agent tries to establish an SMB connection to a CIFS share and upload evidence. The DLP Endpoint agent logs reflect that the SMB connection tried, have failed.

Cause

Special characters are included in the password to authenticate to the CIFS share. Currently, the following special characters are not supported for use in CIFS Share passwords:

#
>
}
%

Workaround 1

Do not use the following special characters in CIFS Share passwords:

#
>
}
%

Workaround 2

URL encoding can be used on the password in the Mac OSX Client Configuration: www.url-encode-decode.com/. (URL encoding is encoding special characters with %XX hex values.)

NOTE: URL Encode/Decode is one of many online tools that perform URL encoding.

Affected Products

Data Loss Prevention Endpoint 11.6.x
Data Loss Prevention Endpoint 11.4.x (EOL)

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Knowledge Center

Can't establish an SMB connection to a CIFS share

Environment

Problem

Cause

Workaround 1

Workaround 2

Affected Products

Languages:

Title

Title

Knowledge Center

Can't establish an SMB connection to a CIFS share

Environment

Problem

Cause

Workaround 1

Workaround 2

Affected Products

Languages:

Choose your region

Title

Title