Citrix Server becomes unresponsive because of a deadlock with the process werfault.exe and McShield
技術的な記事 ID:
KB89922
最終更新: 1/29/2020
最終更新: 1/29/2020
Citrix Server becomes unresponsive because of a deadlock with the process werfault.exe and McShield
技術的な記事 ID:
KB89922
最終更新: 1/29/2020 環境
McAfee VirusScan Enterprise (VSE) 8.8 with or without Patch 1–9 Microsoft Windows Server 2008 R2 (x64) Microsoft Citrix Server (Terminal Services or Citrix virtualization infrastructure) For details of VSE supported environments, see KB51111. 問題
Users can't access the Citrix Server using the Remote Desktop Protocol (RDP). The Citrix Server randomly enters into an unresponsive state. A trace reports the following: Error walking the list of completion port threads -- trying to display partial list... Error walking large message queue -- trying to display partial list Error querying field PortMessage.u2.s2.Type of structure nt!_KALPC_MESSAGE at 原因
The NOTE: The w 解決策
This issue is resolved in VirusScan Enterprise 8.8 Update 10, which is available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html. NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. Updates are cumulative; Technical Support recommends that you install the latest one. The following is extracted from the VSE 8.8 Patch 10 release notes: 1181839 - The Microsoft WERFAULT feature was removed from synchronous scans to avoid a deadlock with McShield.exe. VSE 8.8 Patch 16 is the latest patch available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.
NOTE: VSE 8.8 Patch 16 supports all supported Windows operating systems. 回避策
Set For instructions on how to create low-risk and high-risk process exclusions for VSE 8.x in ePolicy Orchestrator, see KB67544. 言語:技術用語集 |
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