Image file too large

Technical Articles ID: KB89945
Last Modified: 2/25/2020

Environment

McAfee Drive Encryption (DE) 7.2.3, 7.2.2 and 7.2.1
McAfee DETech Disaster Recovery Media

For details about DE supported environments, see KB79422.

Problem

When you create a DEOpalTech standalone bootable disk, and run the Bootdisk.exe command, you see the following error:

Bootdisk.exe EEOpalTech.RTB imageopal.dsk
RTTarget-32 32-bit Boot Disk Utility 5.20 (c) 1996,2010 On Time Informatik GmbH
Writing boot loader to disk image...
Writing application to disk image..........image file too large

The following error is displayed with DE 7.2.3 when you create the standalone bootable floppy disk:

C:\eetech\723>Bootdisk.exe EEOpalTech.RTB Image.dsk
RTTarget-32 32-bit Boot Disk Utility 5.20 (c) 1996,2010 On Time Informatik GmbH
RTB file too large to fit on a 1.44MB floppy image

Cause

The cause is the increase in the size of the software code of the DETech Recovery Tool. The size of the floppy disk image has outgrown the floppy disk size of 1.44 MB.

Solution

If the standalone boot device is a floppy, download the DETech Emergency Recovery Tool 7.2.2. This version was reposted on December 7, 2017, and incorporates the DE 7.2.1.29 build of the DETech EEOpalTech.rtb file. The reposted file is compatible with the DE 7.2.1, 7.2.2 and 7.2.3 clients.

NOTE: For customers who can use a CD or USB media as the boot device, see the workaround section below.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

Implement the following if the target boot device is a USB or CD:

NOTE: This workaround can be used with both the DE 7.2.2 and 7.2.3 packages.

Insert a USB drive on the system where you want to run the BootDisk.exe.
From a command prompt, type the following and press Enter:

BootDisk.exe EEOpalTech.RTB d:

Where (d:) is the drive letter to the USB drive.
Take one of the following actions:
1. Use the USB directly for recovery purposes.
2. Use a third-party tool like Magic ISO to create a CD or ISO and specify the USB as the boot record.

Related Information

Obtaining the RTS hotfix

Hotfixes are created to address specific issues and are not posted publicly, but are available by contacting Technical Support.

Product Download Site

Affected Products

Drive Encryption 7.2
Password Recovery

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Image file too large

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Problem

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Solution

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Affected Products

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Image file too large

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Workaround

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Affected Products

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