1. Log on to the ATD manager as the administrator user.
2. Click Policy, VM Profile.
3. Select the Windows 10 VM that has the issue.
4. Click Edit.
5. In the VM logon field, confirm that the user name is administrator. If not, update the user name.

NOTE: If the operating system is a non-English language, the VM logon account must reflect that language. For example, if the operating system is in Spanish, you must name the VM logon administrador, not administrator.

1. Make sure the installingmsi.exe process runs at startup and is running:
   1. Log on to the ATD manager using the administrator user.
   2. Click Policy, VM Profile.
   3. Select the Windows 10 VM that has the issue.
   4. Click Edit, Activate.
   5. In the Activation browser window, click Start, Run.
   6. Type taskmgr.exe and click OK to open the Task Manager window.
   7. Click the Processes tab, and then confirm whether the installingmsi.exe process is running:
      • If the installingmsi.exe process is not running, run the vmdk preparation tool.
        NOTE: See the ATD product guide for your release for steps on how to run the vmdk preparation tool.
         
      • If the installingmsi.exe process is running, gracefully shut down the Windows operating system in the activation browser window.
         
   8. After Windows shuts down, close the activation browser window.
   9. Click Save to start the VM creation.
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2. Create the key and value:
   1. Boot the VM using the Activate option located under the VM Profile, and then click New.
   2. Click Start, Run, type regedit.exe, and then click OK.
   3. Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System.
   4. Locate the key FilterAdministratorToken and set its value to 0 (zero) if it is not yet set.
   5. Exit the registry.
   6. Shut down the VM.
       
3. Send a file to the VM and confirm it is scanned.
4. If the file is not scanned, open a Service Request with McAfee, and provide this article number in the Problem Description field.