The Minimum Escalation Requirements (MER) tool is a script that collects the following McAfee product data from the DXL client for Linux and Mac (all versions). Technical Support uses the data to analyze and resolve issues:
/etc/ma.d/DXL_____1000/config.xml
/var/McAfee/dxl/*.config
/var/McAfee/dxl/*.log
/var/log/MFEdx*.log
To run the tool:
- Copy the Mac MER script attached to this article (mfe_dxlclient_log_collector.sh) to a Mac system.
- Open the Terminal application inside Applications, Utilities.
- Change to the directory where you saved the MER script.
- Use the following command to make the script executable:
chmod 777 mfe_dxlclient_log_collector.sh
- Execute the script using the following command:
sudo ./mfe_dxlclient_log_collector.sh
The output tgz file is saved to /tmp/mer_dxlclient_unknown.corp.nai.org_20171030_1000.tgz.
