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Upgrade to VirusScan Enterprise 8.8 Patch 10 fails when deployed using System Center Configuration Manager
Technical Articles ID:   KB90155
Last Modified:  4/16/2018
Rated:


Environment

McAfee VirusScan Enterprise (VSE) 8.8 Patch 10

For details of VSE supported environments, see KB51111.

Problem

Windows reports the product version for VSE 8.8 Patch 10 to be older than the product version for VSE 8.8 Patch 9.

This issue causes upgrades to VSE 8.8 Patch 10 to fail when deployed using System Center Configuration Manager (SCCM), because SCCM prevents upgrades to versions older than the currently installed product version.

You can view the product version at Programs and Features or Apps & features, depending on your version of Windows.

Reported version details:
 
Product Patch Version
VSE 8.8.0 Patch 9 8.8.09000
VSE 8.8.0 Patch 10 8.8.010000

Cause

SCCM is designed to look for Microsoft keys because they are defined. So SCCM looks directly at the following registry key to determine the version of VSE already installed.
 
SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF}\

In this location, the DisplayVersion key value is 8.8.010000

When the McAfee Agent installs, it looks in the following location:
 
HKEY_LOCAL_MACHINE\SOFTWARE\ (WOW6432Node\)Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8800\

Where the Versions string value contains the build number 8.8.0.1804

Workaround

CAUTION: This article contains information about opening or modifying the registry.
  • The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
  • Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see: http://support.microsoft.com/kb/256986.
  • Do not run a REG file that is not confirmed to be a genuine registry import file.


Change the following registry key before using SCCM:

From:
SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF}\DisplayVersion 8.8.010000

To:
SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF}\DisplayVersion 8.8.10000

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