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System crash (blue screen) BugCheck 50 occurs during upgrade to VirusScan Enterprise Patch 10
Technical Articles ID:   KB90224
Last Modified:  1/26/2018

Environment

McAfee VirusScan Enterprise (VSE) Patch 10

Microsoft Windows Servers

For details of VSE supported environments, see KB51111.

Problem

System crash (blue screen error) can occur during an upgrade from an earlier (older) VSE version to VSE Patch 10.

Bugcheck Analysis key details:
  • Bugcheck 50
     
  • PROCESS_NAME: DAInstall.exe mfeaack+8bad (AV_mfeaack!unknown_function)
    or
  • PROCESS_NAME: DAInstall.exe (mfeaack!CAacSys::ReportEvent+0x1dd)
 
 

Cause

The system crash is the result of an improper cleanup of clifton driver (mfeclftk.sys). It was unloaded without properly being de-registered.

Solution

This issue is resolved in VSE 8.8 Patch 11, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Patches are cumulative; Technical Support recommends that you install the latest one.

To view other key VSE known and resolved issues, see KB70393.

VSE 8.8 Patch 11 will remove the Clifton driver to prevent a system crash.

VSE 8.8 Patch 11 is the latest patch available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.

NOTE: VSE 8.8 Patch 11 supports all supported Windows operating systems.

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