System crash (blue screen) BugCheck 50 occurs during upgrade to VirusScan Enterprise Patch 10

技術的な記事 ID: KB90224
最終更新: 4/30/2020

環境

McAfee VirusScan Enterprise (VSE) Patch 10

Microsoft Windows Servers

For details of VSE supported environments, see KB51111.

問題

System crash (blue screen error) can occur during an upgrade from an earlier (older) VSE version to VSE Patch 10.

Bugcheck Analysis key details:

Bugcheck 50
PROCESS_NAME: DAInstall.exe mfeaack+8bad (AV_mfeaack!unknown_function)
Or
PROCESS_NAME: DAInstall.exe (mfeaack!CAacSys::ReportEvent+0x1dd)

原因

The system crash is the result of an improper cleanup of the Clifton driver (mfeclftk.sys). It was unloaded without properly being de-registered.

解決策

This issue is resolved in VSE 8.8 Patch 11, which is available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Patches are cumulative; Technical Support recommends that you install the latest one.

To view other key known and resolved issues, see KB70393 - VirusScan Enterprise 8.8 Known Issues.

VSE 8.8 Patch 11 removes the Clifton driver to prevent a system crash.

VSE 8.8 Patch 16 is the latest patch available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.

NOTE: VSE 8.8 Patch 16 supports all supported Windows operating systems.

影響を受ける製品

Known Issue/Product Defect
Upgrade/Migrate
VirusScan Enterprise 8.8

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System crash (blue screen) BugCheck 50 occurs during upgrade to VirusScan Enterprise Patch 10

環境

問題

原因

解決策

影響を受ける製品

言語:

技術用語集

Title

Title

Knowledge Center

System crash (blue screen) BugCheck 50 occurs during upgrade to VirusScan Enterprise Patch 10

環境

問題

原因

解決策

影響を受ける製品

言語:

技術用語集

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