Network Security Platform 9.2.x Known Issues

Technical Articles ID: KB90337
Last Modified: 6/2/2021

Environment

McAfee Network Security Platform (NSP) 9.2.x

Summary

Recent updates to this article

Date	Update
June 2, 2021	Updated NSPMGR-15892.
February 10, 2021	Updated Release notes for Feb 9 release; Reference numbers to new system.
February 5, 2021	Updated terms used for lists.
July 8, 2020	Removed NSPMGR-3243 from the Manager Non-critical issues section.

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Contents
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Product release information

General Availability (GA)	Release Notes
February 9, 2021	NSP 9.2.9.60-9.2.5.190 Manager-NS-series Release Notes NSP 9.2.9.60-9.2.7.65 Manager-Virtual IPS Release Notes
April 28, 2020	NSP 9.2.9.55-9.2.5.163 Manager-NS-series Release Notes NSP 9.2.9.55-9.2.7.56 Manager-Virtual IPS Release Notes
August 13, 2019	NSP 9.2.9.53 - 9.2.5.88 Manager NS9500 Appliance Release Notes
July 30, 2019	NSP 9.2.9.12-9.2.5.153 Manager-NS-series Release Notes NSP 9.2.9.12-9.2.7.54 Manager-Virtual IPS Release Notes
April 12, 2019	NSP 9.2.9.8 - 9.2.5.34 Manager-NS3500 Release Notes NSP 9.2.9.8 - 9.2.5.52 Manager-NS9500 Release Notes NSP 9.2.7.31-9.2.7.26 Virtual IPS Release Notes
March 19, 2019	NSP 9.2.7.31-9.2.5.72 Manager-NS-series Release Notes NSP 9.2.7.31-9.2.7.26 Virtual IPS Release Notes
March 12, 2019	NSP 9.2.9.5-9.2.5.50 Manager-NS9500 Appliance Release Notes
February 12, 2019	NSP 9.2.9.3-9.2.5.34 NS-series Release Notes
September 18, 2018	NSP 9.2.7.22-9.2.5.27 NS-series Release Notes
September 11, 2018	NSP 9.2.7.22-9.2.7.20 Virtual IPS Release Notes
July 10, 2018	NSP 9.2.7.9-9.2.7.17 Virtual IPS Release Notes
May 8, 2018	NSP 9.2.7.9-9.2.7.12 Virtual-IPS Release Notes
March 13, 2018	NSP 9.2.7.9-9.2.5.6 NS-series Release Notes NSP 9.2.7.9-9.2.7.10 Virtual IPS Release Notes

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

Manager known issues

CRITICAL:

Reference Number	Related Article	Found in Version	Issue Description
NSPMGR-3581		9.2	Issue: On a Linux-based Manager, the Deploy Pending Changes page displays that the device has changes pending even after being deployed multiple times.
NSPMGR-7847		9.2	Issue: When you access a malware policy for a malware alert from the Attack Log, it displays a blank malware policy.
NSPMGR-7484		9.2	Issue: No Flow usage graph is displayed when scanning UDP traffic. A graph must be displayed on the Flow usage tab when monitoring UDP traffic.

Non-critical:

Reference Number	Related Article	Found in Version	Issue Description
NSPMGR-16798 NSPMGR-15892		9.2	Issue: The SQL Server stops reponding when the virtual machine is set to dynamic HDD allocation.
NSPMGR-3800		9.2	Issue: The Device Manager page does not load when any of the member Sensors in a stack goes down for the first time.
NSPMGR-3791		9.2	Issue: After you create a stack in the Manager, you can't manage the stack unless all member Sensors have established trust with the Manager.
NSPMGR-3751		9.2	Issue: You must manually deploy the changes when certain configurations for the stack are changed.
NSPMGR-3686		9.2	Issue: Port Throughput Usage functionality might not work because a static ports list is shown.
NSPMGR-8286		9.2	Issue: [AWS] The protected group allows you to remove all subnets. Any subnet added after this action is not saved. Workaround: Delete the protected group. Re-create the protected group. Add the subnets needed.
NSPMGR-3330		9.2	Issue: You see Unsupported response port R1 displayed in the Manager Port Details tab in the Physical Ports page.
NSPMGR-3319		9.2	Issue: The alert channel flaps when the Sensor capacity is changed. You see the exception: The “<Sensor name> Experience a SNMP error during set/get, Change the STATUS to DISCONNECTED” in the ems.log. Workaround: On the NSM, open File Explorer and navigate to C:\Program Files\McAfee\Network Security Manager\App\config. Locate the ems.properties file. Right-click and open it in Windows Notepad. Scroll down to the end of the file and add the line: iv.core.ControlChannel.maxInitialSNMPACKWaitTime=10000 Save your changes to the ems.properties file and restart the Manager service.
NSPMGR-3024		9.2	Issue: When you use the 4-port RJ-45 Interface Module, you see the unsupported Inline Fail Open – Active operational mode displayed.
NSPMGR-2801		9.2	Issue: After upgrading to 9.2, Snort engine configurations are not inherited at Admin Domain level.
NSPMGR-2773		9.2	Issue: [Azure] When you push the Private GTI Cloud Certificate to NSP running in an Azure environment, you see the error: CANNOT Found the ne HA-cluster from NE cache by name. Return null.
NSPMGR-2772		9.2	Issue: The file hashes page crashes when deleting records from the block list or allow list when the number of entries exceeds 159 entries.
NSPMGR-2758		9.2	Issue: After upgrading the Manager, the private GTI configurations can't be updated to the Sensor.
NSPMGR-2694		9.2	Issue: [Azure, AWS] New HA controllers can't be created with the same name as previously terminated HA controllers.
NSPMGR-2669		9.2	Issue: After importing chain certificates, incorrect key length for the parent certificates is displayed.
NSPMGR-2646		9.1	Issue: The Attack Log page does not display the IP address for the Too many inbound TCP SYN attack.
NSPMGR-7952		9.1	Issue: You can't integrate NTBA with the Manager because the NTBA Direction drop-down list displays a blank value. This issue might happen when you add an NTBA to the Manager. Workaround: Delete the NTBA from the Manager. Run the deinstall command from the NTBA CLI. Add the NTBA to the Manager. Re-establish the trust between the Manager and NTBA using the command set sensor sharedsecretkey from the NTBA CLI.
NSPMGR-2510		9.1	Issue: In the Attack Log page, the ePolicy Orchestrator (ePO) console option in the Summary tab does not redirect to the proper ePO page.
NSPMGR-2472		9.1	Issue: The Attack count is not incremented for any block listed executable in the Endpoint Executables page.
NSPMGR-2438		9.1	Issue: [Manager Appliance Linux] The following diagnostic tools do not work in the Manager Appliance Linux: AlertStatistics DiagCollect FaultGen RuleEngineSensorInstall
NSPMGR-2411		9.1	Issue: [Manager Appliance Linux] Integration with McAfee Vulnerability Manager not supported in Manager Appliance Linux.
NSPMGR-8125		9.1	Issue: While trying to reboot Virtual IPS Sensors from the Manager, the reboot fails.
NSPMGR-8107		9.1	Issue: When you disable the Packet Log Encryption feature, the channel flaps. Workaround: You must keep the Packet Log Encryption option enabled. Select Devices, <Admin Domain Name>, Devices, <Device Name>, Setup, Advanced, Alerting Options. Make sure that the Packet Log Encryption option is enabled.
NSPMGR-8125		9.1	Issue: The Manager does not display properly on Microsoft Edge and Firefox v57 browsers. Workaround: Disable the touch-screen feature on your system. To disable the touch-screen feature on your Windows system, perform the following steps: Go to Device Manager. Search for Human Interface Devices. Right-click on HID-compliant touch screen and from the list of options displayed, select Disable. Close the browser instance and start again. Refresh the Manager and log on.
NSPMGR-2349		9.1	Issue: In an AWS MDR pair, the Controller communicates with the Secondary Manager even after converting the Manager to standalone.
NSPMGR-7895		9.1	Issue: After you quarantine the host, the quarantine page displays the vNSP Cluster name instead of the Virtual IPS Sensor name.
NSPMGR-2293		9.1	Issue: After a .jar upgrade, the Manager logon session ends and shows the logon page after rebooting the NTBA Appliance from the NTBA page. Workaround: Even when the Manager is logged out, the NTBA Appliance reboots in the background. Manual reboot of the NTBA Appliance is not needed.
NSPMGR-2239			Issue: The information "i" icon does not appear in the Malware Files page against the malware confidence. Workaround: This information is available in the Attack Log page.
NSPMGR-2225			Issue: Callback Activity alerts generated before an upgrade will not appear after upgrading to 9.2.
NSPMGR-2158			Issue: Names of the data type are sorted but the sort arrow is not displayed in the Traffic Received / Sent tab. This tab is at the Devices, <Admin Domain Name>, Devices, Troubleshooting, Traffic Statistics page.
NSPMGR-7701			Issue: Performance charts for Throughput and Flow Usage do not display data when Performance Monitoring is enabled.
NSPMGR-5696			Issue: Submission ID for Advanced Threat Defense (ATD) reports are not displayed on the Malware Detections page.
NSPMGR-1206			Issue: The Last Event column on the dashboard of the suspicious host, incorrectly lists the risk score scheduler time.

NS-series known issues

CRITICAL:

Reference Number	Related Article	Found in Version	Issue Description
NSPSNSR-10941		9.2	Issue: [NS9300] The Sensor remains down when non-certified McAfee connectors are used for interconnecting the primary and secondary Sensors (NS9300P-NS9300S).
NSPSNSR-4325		9.2	Issue: Sensor sends incorrect source and destination IP addresses or ports for snort alerts.
NSPSNSR-4290		9.2	Issue: [SNORT] Suricata is not detecting alerts when the traffic has 2 VLAN tags or MPLS tag.

Non-critical:

Reference Number	Related Article	Found in Version	Issue Description
NSPSNSR-10958		9.2	Issue: [NS9100] The Sensor fails when the "Pre-attack bytes to capture" configuration is set to a value higher than the default value (128 bytes).
NSPSNSR-10849		9.2	Issue: After the communication channel between the Sensor and McAfee Advanced Threat Defense is down, the communication channel fails to reconnect automatically. Workaround: Reconfigure the Sensor and Advanced Threat Defense in the Manager.
NSPSNSR-9005		9.2	Issue: The clear ssl proxy stats CLI command does not clear all SSL proxy related statistics.
NSPSNSR-8959		9.2	Issue: When proxy SSL decryption mode is enabled, the SSL packets on SPAN ports create a loop within the system and skip inspection.
NSPSNSR-5213		9.2	Issue: IP address range can't be configured in a Sensor for SSL decryption.
NSPSNSR-6916		9.2	Issue: When the Manager forwards alert messages to the syslog server, Host sweep alerts display a mismatch in the Network Protocol ID.
NSPSNSR-9449		9.2	Issue: [NS3500] Monitoring ports flap intermittently. Workaround: Disable and enable the monitoring ports.
NSPSNSR-10394		9.2	Issue: [NS3500] Management port speed is displayed incorrectly in the Sensor CLI.
NSPSNSR-4344		9.2	Issue: Sensor Snort IDs are sent in the failed rules file instead of Global Snort IDs.
NSPSNSR-4339		9.2	Issue: The Sensor prioritizes HTTP traffic over SSL traffic when outbound SSL decryption is enabled.
NSPSNSR-4326		9.2	Issue: Outbound SSL implementation shows outbound flows as configurable through Manager.
NSPSNSR-4314		9.2	Issue: Rules with IPv4 address range can't be created
NSPSNSR-4278		9.2	Issue: [SNORT] Snort attack packet detected by Suricata can't be exported from attack log.
NSPSNSR-8719		9.1	Issue: GTI File Reputation stops working with high traffic load.
NSPSNSR-3990			Issue: Layer 7 data collection remains enabled although it is disabled from the Policy page, which leads to low performance of the device.
NSPSNSR-8235			Issue: Invalid string is seen in Layer 7 data alerts generated for office engine.
NSPSNSR-8195			Issue: The value of the Cache Nodes utilized counter is not reduced when the Advanced Threat Defense cache purge is started.
NSPSNSR-7937			Issue: Hitless reboot does not work as multiple datapath processors stop responding (crash).
NSPSNSR-7935			Issue: In rare scenarios, some files are not processed for malware scanning.
NSPSNSR-7932			Issue: Packet (pkt) direction is not set correctly when flow information is sent from the front-end processor to the datapath processor. (Packet direction is unknown.)
NSPSNSR-7542			Issue: APK files with extension vnd.android.package-delta are not processed for malware detection.
NSPSNSR-6837			Issue: Redirection to the Guest Access portal fails for inter-VLAN routing.
NSPSNSR-3069			Issue: Connection limiting host count is as low as 128k, whereas it must be more than 256k for NS-series Sensors.
NSPSNSR-2972			Issue: RX/TX counters are updated slowly.

Virtual IPS known issues

CRITICAL:
No known issues.

Non-Critical:

Reference Number	Related Article	Found in Version	Issue Description
NSPSNSR-6916		9.2	Issue: When the Manager forwards alert messages to the syslog server, Host sweep alerts display a mismatch in the Network Protocol ID.
NSPSNSR-4641		9.2	Issue: [AWS] Unable to establish tunnel with virtual machines until Sensor reboot. Tunnel is not established between the protected virtual machine and the Sensor on port 9797. Workaround: To initiate the TCP handshake, restart the Sensor.

Signature Set known issues

CRITICAL:

Reference Number	Related Article	Found in Version	Issue Description
NSPNAD-1721			Issue: During split file download, XDP files are not extracted.

Non-Critical:
No known issues.

Related Information

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Affected Products

Known Issue/Product Defect
Network Security Manager 9.2.x
Network Security Sensor Appliance 9.2.x

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