Network Security Platform 9.2.x Known Issues

Technical Articles ID: KB90337
Last Modified: 2/18/2020

Environment

McAfee Network Security Platform (NSP) 9.2.x

Summary

Recent updates to this article

Date	Update
February 18, 2020	Added NSPMGR-3243 to the Manager Non-critical issues section.
August 13, 2019	Added August 13 Product Release Notes. Added NSPSNSR-8959, NSPSNSR-5213 to the NS-Series known issues section. Added NSPMGR-8341, NSPMGR-8312, NSPMGR-8256, NSPMGR-3895 NSPMGR-3800, NSPMGR-3791, NSPMGR-3751, NSPMGR-3686, NSPMGR-3646 to the Manager Known Issues section.
July 30, 2019	Added July 30 Product Release Notes. Added NSPMGR-8286 to the Manager known Issues section. Added NSPSNSR-5197 to the NS Series known issues section. Added NSPSNSR-8894 to the Virtual sensor known issues section.
May 16, 2019	Added issue 1264590 to NS and Virtual Sensor known issues section.

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Contents
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Product release information

General Availability (GA)	Release Notes
August 13, 2019	NSP 9.2.9.53 - 9.2.5.88 Manager NS9500 Appliance Release Notes
July 30, 2019	NSP 9.2.9.12-9.2.5.153 Manager-NS-series Release Notes NSP 9.2.9.12-9.2.7.54 Manager-Virtual IPS Release Notes
April 12, 2019	NSP 9.2.9.8 - 9.2.5.34 Manager-NS3500 Release Notes NSP 9.2.9.8 - 9.2.5.52 Manager-NS9500 Release Notes NSP 9.2.7.31-9.2.7.26 Virtual IPS Release Notes
March 19, 2019	NSP 9.2.7.31-9.2.5.72 Manager-NS-series Release Notes NSP 9.2.7.31-9.2.7.26 Virtual IPS Release Notes
March 12, 2019	NSP 9.2.9.5-9.2.5.50 Manager-NS9500 Appliance Release Notes
February 12, 2019	NSP 9.2.9.3-9.2.5.34 NS-series Release Notes
September 18, 2018	NSP 9.2.7.22-9.2.5.27 NS-series Release Notes
September 11, 2018	NSP 9.2.7.22-9.2.7.20 Virtual IPS Release Notes
July 10, 2018	NSP 9.2.7.9-9.2.7.17 Virtual IPS Release Notes
May 8, 2018	NSP 9.2.7.9-9.2.7.12 Virtual-IPS Release Notes
March 13, 2018	NSP 9.2.7.9-9.2.5.6 NS-series Release Notes NSP 9.2.7.9-9.2.7.10 Virtual IPS Release Notes

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, visit the Product Downloads site at http://www.mcafee.com/us/downloads/downloads.aspx.

Manager known issues

CRITICAL:

Reference Number	Related Article	Found in Version	Issue Description
1270723		9.2	Issue: In a Manager Disaster Recovery (MDR) pair, when you double-click a policy from the Inspection Options Policies page of the standby Manager, you are logged out of the Manager. Double-clicking a policy in the standby Manager only allows view access because objects in the standby Manager are synced from the active Manager. Workaround: You can view and optionally modify a policy using an active Manager's Inspection Options Policies page.
1269785		9.2	Issue: On a Linux-based Manager, the Deploy Pending Changes page displays that the device has changes pending even after being deployed multiple times.
1269083		9.2	Issue: [NS9500] The fault “Licenses required” is not cleared even after assigning a license to the Sensor.
1268789		9.2	Issue: [NS9500/NS3500] The Licenses report does not include information for Capacity Licenses.
1244598			Issue: Parsing of packets with Maximum Transmission Unit (MTU) higher than 1500 causes the Sensor to crash. Workaround: Configure the host system MTU to 1500.
1238686			Issue: Advanced Threat Defense integration does not establish from the Manager at the device level.
1236176	KB90549	9.2	Issue: Network Security Manager does not display Analysis reports for Advanced Threat Defense analyzed samples. Solution: This issue is fixed in Manager Hotfix 9.2.7.9.3.
1208547		9.1	Issue: You cannot integrate Cloud Threat Defense with Manager Appliance on Linux.
1179927			Issue: When you access a malware policy for a malware alert from the Attack Log, it displays a blank malware policy.
1119525			Issue: No Flow usage graph is displayed when scanning UDP traffic. A graph must be displayed on the Flow usage tab when monitoring UDP traffic.
1087489			Issue: Unable to reboot or shut down VM100 Sensor from the Manager.
1026921			Issue: Host Threat Factor value shows as NULL on the High-risk Hosts dashboard.

Non-critical:

Reference Number	Related Article	Found in Version	Issue Description
NSPMGR-3243		9.2	Issue: Channel status remains as Down even after you recover the channel.
NSPMGR-8341		9.2	Issue: Assigning capacity license and editing a stack cannot be performed from the secondary Manager in an MDR pair. Perform these actions only from the primary Manager.
NSPMGR-8312		9.2	Issue: If you have modified the proxy SSL decryption settings at the domain level, you must select the SSL key option for configuration update at the device level.
NSPMGR-8256		9.2	Issue: The 'clear ssl proxy stats' CLI command does not clear all SSL proxy related statistics.
NSPMGR-3895		9.2	Issue: When you swap a member Sensor from one stack to another stack within the same Manager, the older stack must be deleted in the Manager.
NSPMGR-3800		9.2	Issue: The Device Manager page does not load when any of the member Sensors in a stack goes down for the first time.
NSPMGR-3791		9.2	Issue: After you create a stack in the Manager, you cannot manage the stack unless all member Sensors have established trust with the Manager.
NSPMGR-3751		9.2	Issue: You must manually deploy the changes when certain configurations for the stack are changed.
NSPMGR-3686		9.2	Issue: Port Throughput Usage functionality might not work because a static ports list is shown.
NSPMGR-3646		9.2	Issue: During high malware traffic, alerts from the Sensor are only listed in the Manager Attack Log after a delay.
NSPMGR-8286		9.2	Issue: [AWS] The protected group allows you to remove all subnets. Any subnet added after this action is not saved. Workaround: Delete the protected group. Re-create the protected group. Add the required subnets.
1261987		9.1	Issue: If you log on with a read-only user ("Policy Read only" applied, but not "Policy Edit") you cannot view Inspection Policy.
1268013		9.2	Issue: In the System Faults page, the informational fault does not specify the Interface Module type after inserting the QSFP28 100 gigabit Interface Module.
1264290		9.2	Issue: You see Unsupported response port R1 displayed in the Manager Port Details tab in the Physical Ports page.
1263784		9.2	Issue: The alert channel flaps when the Sensor capacity is changed. You see the exception: The “<Sensor name> Experience a SNMP error during set/get, Change the STATUS to DISCONNECTED” in the ems.log. Workaround: On the NSM, open File Explorer and navigate to C:\Program Files\McAfee\Network Security Manager\App\config. Locate the ems.properties file. Right-click and open it in Windows Notepad. Scroll down to the end of the file and add the line: iv.core.ControlChannel.maxInitialSNMPACKWaitTime=10000 Save your changes to the ems.properties file and restart the Manager service.
1248213		9.2	Issue: When you use the 4-port RJ-45 Interface Module, you see the unsupported Inline Fail Open – Active operational mode displayed.
1231371		9.2	Issue: After upgrading to 9.2, Snort engine configurations are not inherited at Admin Domain level.
1229614		9.2	Issue: [Azure] Private GTI cloud certificate cannot be fails for the Azure environment.
1229584		9.2	Issue: The file hashes page crashes when deleting records from the blacklist or whitelist when the number of entries exceeds 159 entries.
1229033		9.2	Issue: UDS validation result fails when importing only snort rules.
1228758		9.1	Issue: When your account password expires, you are not redirected to the password reset page.
1228391		9.2	Issue: After upgrading the Manager, the private GTI configurations cannot be updated to the Sensor.
1225280		9.2	Issue: [Azure, AWS] New HA controllers cannot be created with the same name as previously terminated HA controllers.
1223943		9.2	Issue: After importing chain certificates, incorrect key length for the parent certificates is displayed.
1223906		9.2	Issue: [Azure] When two HA controllers are rebooted at the same time, the service IP address is disassociated and fails to associate again.
1222161		9.1	Issue: The Attack Log page does not display the IP address for the Too many inbound TCP SYN attack.
1220348		9.1	Issue: The Attack Log page fails to display correlated information of IPS attack and endpoint executables including the name, hash, and malware confidence.
1220328		9.1	Issue: You cannot integrate NTBA with the Manager because the NTBA Direction drop-down list displays a blank value. This issue might happen when you add an NTBA to the Manager. Workaround: Delete the NTBA from the Manager. Run the deinstall command from the NTBA CLI. Add the NTBA to the Manager. Re-establish the trust between the Manager and NTBA using the command set sensor sharedsecretkey from the NTBA CLI.
1220266		9.1	Issue: Update to an UDS is successful even if the UDS has an error.
1213651		9.1	Issue: In the Attack Log page, the ePolicy Orchestrator (ePO) console option in the Summary tab does not redirect to the proper ePO page.
1213616		9.1	Issue: The Manager does not generate a Host Intrusion Prevention event and the event details are not displayed in the Threat Explorer page.
1213608		9.1	Issue: The attack log displays the "label.NetworkObject.undefined" error message in the alert details panel under the Summary tab.
1211665		9.1	Issue: The following categories of Next Generation Report do not work in Manager 9.1: Top Services by Bandwidth Default - Top 10 Conversations Default - Top Most Recent Connections Default - Top 10 Exporter Interfaces
1211323		9.1	Issue: The Attack count is not incremented for any blacklisted executable in the Endpoint Executables page.
1209208		9.1	Issue: [Manager Appliance Linux] The following diagnostic tools do not work in the Manager Appliance Linux: AlertStatistics DiagCollect FaultGen RuleEngineSensorInstall
1208237		9.1	Issue: [Manager Appliance Linux] When executing dbadmin.sh, an exception is generated and database backup/restore fails.
1207832		9.1	Issue: [Manager Appliance Linux] Integration with McAfee Vulnerability Manager not supported in Manager Appliance Linux.
1202643		9.1	Issue: While trying to reboot Virtual IPS Sensors from the Manager, the reboot fails.
1201735		9.1	Issue: When multiple Controller upgrade files are downloaded, the file name usually has a numeric suffix. If this suffix contains a space in the file name, the controller upgrade fails. Workaround: The Controller upgrade download file must not contain any space or numerals.
1201310		9.1	Issue: When you disable the Packet Log Encryption feature, the channel flaps. Workaround: You must keep the Packet Log Encryption option enabled. Select Devices, <Admin Domain Name>, Devices, <Device Name>, Setup, Advanced, Alerting Options. Make sure that the Packet Log Encryption option is enabled.
1197570		9.1	Issue: The Manager does not display properly on Microsoft Edge and Firefox v57 browsers. Workaround: Disable the touch-screen feature on your system. To disable the touch-screen feature on your Windows system, perform the following steps: Go to Device Manager. Search for Human Interface Devices. Right-click on HID-compliant touch screen and from the list of options displayed, select Disable. Close the browser instance and start again. Refresh the Manager and log on.
1196389		9.1	Issue: In an AWS MDR pair, the Controller communicates with the Secondary Manager even after converting the Manager to standalone.
1184565		9.1	Issue: After you quarantine the host, the quarantine page displays the vNSP Cluster name instead of the Virtual IPS Sensor name.
1183813		9.1	Issue: After a .jar upgrade, the Manager logon session ends and shows the logon page after rebooting the NTBA Appliance from the NTBA page. Workaround: Even when the Manager is logged out, the NTBA Appliance reboots in the background. Manual reboot of the NTBA Appliance is not required.
1179954			Issue: Policy update at domain level for Default Detection policy does not work.
1176563			Issue: The Scheduler intermittently fails to pick files submitted to the cloud to get the report.
1175848			Issue: Port module removed from the Sensor is displayed in the Physical Ports page while creating a failover pair.
1174187			Issue: The information "i" icon does not appear in the Malware Files page against the malware confidence. Workaround: This information is available in the Attack Log page.
1171604			Issue: Callback Activity alerts generated before an upgrade will not appear after upgrading to 9.1.
1170425			Issue: The Tag Endpoints option in the Other Actions menu in the Attack Log displays OSC instead of ISC.
1162743			Issue: The option to collect a diagnostic trace is not available.
1161012			Issue: Names of the data type are sorted but the sort arrow is not displayed in the Traffic Received / Sent tab when you go to the Devices, <Admin Domain Name>, Devices, Troubleshooting, Traffic Statistics page.
1160967			Issue: Performance charts for Throughput and Flow Usage do not display data when Performance Monitoring is enabled.
1114216			Issue: Gateway Anti-Malware (GAM) 2013 is shown as the active version even when no Gateway Anti-Malware engine is configured on the Sensor.
1113349			Issue: The malware files are not deleted when the Manager is in standby mode.
947790			Issue: File name in URL, captured and sent as part of an alert from the Sensor to the syslog server, does not support non-English characters.
905270			Issue: Submission ID for Advanced Threat Defense (ATD) reports are not displayed on the Malware Detections page.
897937			Issue: The Manager does not trigger alerts for custom rules that use the ssl_version field.
832573			Issue: The Last Event column on the dashboard of the suspicious host, incorrectly lists the risk score scheduler time.

NS-series known issues

CRITICAL:

Reference Number	Related Article	Found in Version	Issue Description
1251868		9.2	Issue: Internal NIC processor gets stuck cause the Sensor to stop transmitting packets on the egress side. Workaround: Disable PDF file processing on all malware engines.
1248148		9.2	Issue: Inspection for customized whitelisted domain names generates alerts.
1224279		9.2	Issue: Sensor sends incorrect source and destination IP addresses or ports for snort alerts.
1221463		9.2	Issue: [SNORT] Suricata is not detecting alerts when the traffic has 2 VLAN tags or MPLS tag.
1214656		9.1	Issue: IPS links are seen to flap continuously or stay down. Cause: Incorrect writes to shared memory.
1116819		9.1	Issue: Incorrect ATD counter values are displayed when you execute the CLI command show malware engine stats.
1116440		9.1	Issue: When you execute the show malware engine stats CLI command, the ATD counter increments by a value of two for suspicious files when the result data is retrieved from the cache. This counter must only increment by 1.

Non-critical:

Reference Number	Related Article	Found in Version	Issue Description
NSPSNSR-8959		9.2	Issue: When proxy SSL decryption mode is enabled, the SSL packets on SPAN ports create a loop within the system and skip inspection.
NSPSNSR-5213		9.2	Issue: IP address range cannot be configured in a Sensor for SSL decryption.
NSPSNSR-5197		9.2	Issue: [NS9300-HA] The traffic across high-availability link causes inline ports on a 4x40 I/O module in the G1 slot to flap between bypass and inline states.
1264590		9.1	Issue: Sensor returns invalid SNMP value for OID 1.3.6.1.4.1.8962.2.1.3.1.1.6.1.17.2.
1269181		9.2	Issue: [NS9500] The Sensor auto-recovery fails intermittently.
1267771		9.2	Issue: When you update the Gateway Anti-Malware engine, you see high Sensor disk space use.
1263449		9.2	Issue: The Gateway Anti-Malware engine update displays an incorrect Gateway Anti-Malware version.
1260141		9.2	Issue: [NS3500] Monitoring ports flap intermittently. Workaround: Disable and enable the monitoring ports.
1254976		9.2	Issue: [NS9500] Even after removing the failover link, the failover link status is displayed as UP in the Sensor CLI.
1254733		9.2	Issue: [NS3500] Management port speed is displayed incorrectly in the Sensor CLI.
1225446		9.2	Issue: Sensor Snort IDs are sent in the failed rules file instead of Global Snort IDs.
1225226		9.2	Issue: The Sensor prioritizes HTTP traffic over SSL traffic when outbound SSL decryption is enabled.
1224334		9.2	Issue: Outbound SSL implementation shows outbound flows as configurable through Manager.
1223587		9.2	Issue: Rules with IPv4 address range cannot be created
1220239		9.2	Issue: [SNORT] Snort attack packet detected by Suricata cannot be exported from attack log.
1198188		9.1	Issue: GTI File Reputation stops working with high traffic load.
1185957		9.1	Issue: The count of attacks detected during SSL flow is always displayed as zero.
1173916			Issue: Layer 7 data collection remains enabled although it is disabled from the Policy page, which leads to low performance of the device.
1116785			Issue: Invalid string is seen in Layer 7 data alerts generated for office engine.
1114124			Issue: The value of the Cache Nodes utilized counter is not reduced when the Advanced Threat Defense cache purge is started.
1083605			Issue: Hitless reboot does not work as multiple datapath processors stop responding (crash).
1083506			Issue: In rare scenarios, some files are not processed for malware scanning.
1082986			Issue: Packet (pkt) direction is not set correctly (direction is unknown) when flow information is sent from the front-end processor to the datapath processor.
1025365			Issue: APK files with extension vnd.android.package-delta are not processed for malware detection.
1019974			Issue: During split file download, XDP files are not extracted.
940106			Issue: Redirection to the Guest Access portal fails for inter-VLAN routing.
847172			Issue: Connection limiting host count is as low as 128k, whereas it must be more than 256k for NS-series Sensors.
783323			Issue: RX/TX counters are updated slowly.
537012			Issue: [Snort] The Sensor does not raise an alert when a space is part of the content matching rule. Workaround: Separate into multiple content keywords in a single rule.

Virtual IPS known issues

CRITICAL:

Reference Number	Related Article	Found in Version	Issue Description
1239818		9.2	Issue: When the configuration update file is large, the update fails intermittently in a KVM environment.
1229740		9.2	Issue: You cannot upgrade an IPS-VM600 Sensor model deployed on an ESXi server from 8.1, 8.3, and 9.1 to 9.2.

Non-Critical:

Reference Number	Related Article	Found in Version	Issue Description
NSPSNSR-8894		9.2	Issue: An IP table rule entry missing in the Sensor causes a connectivity issue between the Sensor and the Intel Security Controller.
1264590		9.1	Issue: Sensor returns invalid SNMP value for OID 1.3.6.1.4.1.8962.2.1.3.1.1.6.1.17.2.
1253631		9.2	Issue: [AWS] Unable to establish tunnel with virtual machines until Sensor reboot. Tunnel is not established between the protected virtual machine and the Sensor on port 9797. Workaround: To initiate the TCP handshake, restart the Sensor.
1203688		9.1	Issue: At times, the OVA file for Virtual IPS Sensor returns error while deploying using VMware Center. Workaround: First deploy the latest Virtual IPS Sensor 8.3 OVA, and then upgrade the Virtual IPS Sensor to 9.1.
1232168		9.2	Issue: [Azure] After you deploy the Network Security Manager through Azure Marketplace, the Manager desktop displays incorrect values for the deployment ID and internal IP address.

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Affected Products

Known Issue/Product Defect
Network Security Manager 9.2.x
Network Security Sensor Appliance 9.2.x

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