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Threat Intelligence Exchange Module for VirusScan Enterprise policies are blank in ePolicy Orchestrator
Technical Articles ID:   KB90413
Last Modified:  2/12/2019

Environment

McAfee Threat Intelligence Exchange Module (TIEm) for VirusScan Enterprise (VSE) 1.0.3.121
McAfee VirusScan Enterprise (VSE) 8.x

Problem

After a successful extensions upgrade, all TIEm for VSE policies are blank in ePO.

The orion.log records the following:
 
ERROR [http-nio-8443-exec-1] ext.ExtensionActions  - error installing or upgrading extension
com.mcafee.orion.core.cmd.CommandException: Attempted to install extension that is already installed: JTIClientMETA
...
ERROR [http-nio-8443-exec-13] util.EPOSensitiveSettingsRegistrar  - Failed to register/unregister sensitive settings.
java.io.FileNotFoundException: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\JTIClientMETA\1.0.3.121\GSSensitiveSettings.xml (The system cannot find the file specified)

System Change

TIEm for VSE extensions upgraded to 1.0.3.121.

Solution

This issue is resolved with TIEm for VSE Hotfix 20190212 (build 1.0.3.134.1).

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, visit the Product Downloads site at http://www.mcafee.com/us/downloads/downloads.aspx.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.


To view other TIEm for VSE known issues, see KB84487.

Workaround

Use the Endpoint Security Adaptive Threat Protection extension, which also manages TIEm for VSE policies.

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