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Matlab R2017b or R2018a fails to launch or crashes, when Endpoint Security or Host Intrusion Prevention is installed on the system
Technical Articles ID:   KB90434
Last Modified:  8/22/2018
Rated:


Environment

McAfee Host Intrusion Prevention (Host IPS) 8.0 Update 11 and earlier
McAfee Endpoint Security (ENS) Threat Prevention 10.5.3 and earlier
All supported Windows operating systems
Matlab R2017b or R2018a

Problem

Matlab R2017b or R2018a can fail to launch or subsequently crash or hang, when either ENS 10.5.3 or earlier, or Host IPS 8.0 Update 11 and earlier, is installed on the system.

Cause

ENS and Host IPS need to hook certain processes on the operating system to probe malicious behavior in the user-mode. 

The issue occurs when Mathlab presents a boundary condition that exposes a hooking incompatibility.

Solution

This issue is resolved in Endpoint Security 10.5.4, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access.

KB56057 provides additional information about the Product Downloads site, and alternate locations for some products. Updates are cumulative; Technical Support recommends that you install the latest one.

Solution

This issue is expected to be resolved in Host IPS 8.0 Update 12. Any future product functionality or releases mentioned in the Knowledge Base, are intended to outline our general product direction. Do not rely on them as a commitment or when you make purchasing decisions.

To receive information about McAfee product updates, sign up for the Support Notification Service at https://sns.secure.mcafee.com/signup_login.

Workaround

Exclude the process or processes that are experiencing the issue from hooking, which is matlab.exe in this case. Do so by adding an Application Protection exclude rule for the process or processes, in the ENS or Host IPS policy.
  • ENS: In the Exploit Prevention policy, Application Protection Rules section, add an Exclude rule for matlab.exe or any of the other processes exhibiting the symptoms.
  • Host IPS: In the IPS Rules policy, Application Protection Rule tab, add an Exclude from the Application Protection List rule for matlab.exe or any of the other processes exhibiting the symptoms.

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